
Community Manager Central House
2 weeks ago
Central House is an all-inclusive shared office space with an emphasis on services and amenities that support professionals. With thorough research, Central House is dedicated to nurturing, empowering and cultivating members with a dynamic and supportive working environment. Central House is a sister brand to The Commons.
As the Community Manager, you'll be the heartbeat of our community, responsible for fostering a supportive and collaborative environment where professionals from various industries can thrive together.
We believe that a successful community goes beyond providing shared office spaces. That's why we're looking for a Community Manager who understands the power of cultivating an inclusive and dynamic community. Your enthusiasm for connecting with others, your knack for organising engaging activities, and your ability to foster a sense of belonging will be key in making The Commons the go-to destination for professionals looking for more than just a desk.
ABOUT YOU
- 1.5+ years’ experience within the Flexible Workspace environment or Hospitality/ Retail Management
- A genuine passion for managing relationships and ability to analyse, develop & cultivate new business with existing members and build rapport
- The ability to juggle competing priorities whilst remaining solutions-focused
- A strong sales focus, with proven track record in new sales
- Strong time management skills and excellent attention to detail
ABOUT THE ROLE
The main duties of the role include but are not limited to the below:
COMMUNITY
Member Experience
- Greet guests/visitors/members from the front desk, consistently delivering excellent customer service
- Act as main point/escalation point of contact for all members
- Facilitate introductions and relationship building initiatives for members
- Have a thorough understanding of all members and companies and drive initiatives to support each company’s growth
- Manage member issues and resolve conflicts in the space to ensure a cohesive community. Escalation of conflict as required
Events
- Initiate and promote community-based events which meet budget requirements and provide collaboration and connection opportunities for members
- Assist with set up and pack down of events as required
OPERATIONS
Facilities Management
- Ensure that the building is fully operational
- Resolve all maintenance issues by reporting to Support Team, arranging quotes, liaising with contractors, and scheduling required maintenance work
- Coordinate workload of Community Leads, Associates, day cleaners and night cleaners to ensure highest standards of cleanliness and presentation
- Monitor par levels of all inventories to make sure the building is appropriately stocked
- Monitor tidiness of all storage areas and ensure Community Team maintain expected standards
Daily Operations
- Manage daily schedule of Community Leads, Associates, and cleaners to ensure efficiency and organisation
- Communicate upcoming changes, new memberships, and events to Community Team
- Act as main point of contact for members with regards to escalations.
- Managing relationships with contractors including building practitioners, IT professionals, vendors and others as needed
MANAGEMENT AND LEADERSHIP
- Manage daily workload of Community Leads, Associates, and day cleaners
- Develop team capability via informal training and development, mentoring and guidance, and promoting internal growth
- Influencing and engage team by coaching them for success in their career path
- Conduct Performance Reviews as well as provide regular feedback to Community Leads, Associates, and day cleaners on performance
- Train new staff members with support from State Community Manager
OCCUPANCY
Sales
- Conduct tours of the space with companies looking for office space and drive new sales
- Follow up after tours and upsell enquiries
- Generate contracts and onboard new companies
- Update CRM with accurate and up-to-date information
- Manage membership changes within the existing community
- Negotiate with potential members and offer discounts as appropriate and guided by Management
Retention
- Keep members long-term to maintain high occupancy
- Constantly review service offerings and review member feedback looking for ways to improve and retain members
- Ensure policies surrounding notice periods and membership cancellation are adhered to
- Notify Management immediately of any possible changes to memberships in the space and proactively seek out possible new members from past enquiries
WORK HEALTH AND SAFETY
- Conduct and maintain safe work practices by enduring WHS standards are adhered at all times.
- Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.
VALUES
All actions, conversations and behaviours should display behaviours that reflect the philosophy and values of The Commons.
- Putting members first
- Fostering community
- Working together as a team
- Constantly l
-
Community Manager Central House
1 week ago
Melbourne, Victoria, Australia The Commons Full timeCentral House is an all-inclusive shared office space with an emphasis on services and amenities that support professionals. With thorough research, Central House is dedicated to nurturing, empowering and cultivating members with a dynamic and supportive working environment. Central House is a sister brand to The Commons.As the Community Manager, you'll be...
-
Central House Community Team
10 hours ago
Melbourne, Australia The Commons Full timeCentral House is an all-inclusive shared office space with an emphasis on services and amenities that support professionals. With thorough research, Central House is dedicated to nurturing, empowering and cultivating members with a dynamic and supportive working environment. With the expansion of the Central House brand later this year we are currently on...
-
Casual Retail Assistant Casey Central House
5 days ago
Narre Warren South, Australia Global Retail Brands Full timeJob Search | Login **Casual Retail Assistant | Casey Central | HOUSE**: **Location**: CASEY CENTRAL (311) **Posted on**: 04 February 2025 - At House, we love cooking, dining and entertaining. If you’re as passionate about customers and homewares as we are, we want to hear from you!_ **The Company**: House is a part of Australia's largest privately owned...
-
Community Lead, Central House
7 days ago
South Melbourne, Australia The Commons Full time**Primary Purpose of Role** The primary purpose of the Community Lead is to ensure the smooth operation of their building including high occupancy, revenue and retention; fostering a connected community of members by ensuring a positive experience; maintaining a high standard of building presentation and engaging and developing their team. Attention to...
-
Casual Retail Assistant Casey Central House
5 days ago
Melbourne, Victoria, Australia Global Retail Brands Full timeJob Search | Login**Casual Retail Assistant | Casey Central | HOUSE**:**Location**: CASEY CENTRAL (311)**Posted on**: 04 February 2025- At House, we love cooking, dining and entertaining. If you're as passionate about customers and homewares as we are, we want to hear from you_**The Company**:House is a part of Australia's largest privately owned and fastest...
-
Communications Manager
1 week ago
Melbourne, Victoria, Australia Central Highlands Rural Health Full timeLocation: North West Region, Western Region, North West Region | Bendigo, Western Region | DaylesfordJob type: Full time, Part timeOrganisation: Central Highlands Rural Health**Salary**: Salary not specifiedOccupation: Communications, Marketing and MediaReference: 11736Reporting to the CEO, the Communications Manager is responsible for developing Central...
-
Social Producer And Community Manager
2 weeks ago
Melbourne, Victoria, Australia Grouse House Full timeGet AI-powered advice on this job and more exclusive features.Reports To: Head of Creative and Brand Manager (multiple roles being recruited for)Requirements: Some evening work may be required We make funny videosHaven't You Done Well Productions are a comedy specialist production company.We create, amplify, and champion audacious comedy across film, TV,...
-
Communications Manager
1 week ago
Melbourne, Victoria, Australia Community Housing Ltd Full timeContribute to a world without housing poverty- Full time permanent position based in Melbourne VIC.- Great salary + super + salary packaging + other benefits**About us**Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and...
-
Social Producer and Community Manager
3 weeks ago
Melbourne, Victoria, Australia Grouse House Full timeGet AI-powered advice on this job and more exclusive features.Reports To: Head of Creative and Brand Manager (multiple roles being recruited for)Requirements: Some evening work may be requiredWe make funny videosHaven't You Done Well Productions are a comedy specialist production company. We create, amplify, and champion audacious comedy across film, TV,...
-
Housing Officer
5 days ago
South Albury, New South Wales, Australia Aboriginal Community Housing Limited (ACHL) Full time $60,000 - $80,000 per yearAbout UsAboriginal Community Housing Limited (ACHL) plays a vital role in addressing housing needs within Aboriginal and Torres Strait Islander communities across Australia.As a national Tier 1 Aboriginal community housing organization, ACHL focuses on providing culturally appropriate property and tenancy management services, which means we are dedicated to...