Community Lead, Central House

6 days ago

Melbourne, Australia The Commons Full time

**Primary Purpose of Role**

The primary purpose of the Community Lead is to ensure the smooth operation of their building including high occupancy, revenue and retention; fostering a connected community of members by ensuring a positive experience; maintaining a high standard of building presentation and engaging and developing their team. Attention to detail, time management, exceptional customer service skills and the ability to multitask is vital to this role.

**OPERATIONS**

**Facilities Management**

+ Ensure that the building is fully operational

+ Report maintenance issues and assist with resolution

+ Conduct regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms

+ Manage par levels of all stock and inventory and order consumables as required

+ Complete regular audits of storage areas and maintain cleanliness

+ Report cleanliness concerns or requests to cleaners

+ Complete weekly fridge clean and monthly pantry clean

**Daily Operations**

+ Adhere to direction from Community Manager and assist with daily scheduling

+ Onboard and offboard all members and companies in the space

+ Maintain accurate internal databases of members, companies, contractors and suppliers

+ Ensure accuracy of Member Directory

+ Assist with management and reporting of IT tickets

+ Send push notifications as required for events and reminders

+ Set members up on printers and provide basic IT troubleshooting

+ Ensure all empty offices and desks are clean and tidy and ready for new members to occupy

+ Deliver incoming mail to members in a timely manner

**COMMUNITY**

**Member Experience**

+ Greet guests from the front desk, consistently delivering excellent customer service

+ Facilitate introductions and relationship building initiatives for members

+ Have a thorough understanding of all members and companies

+ Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on CRM

**Events**

+ Assist with set up and pack down of events as required by The Commons events team and Community Manager

+ Prepare weekly member breakfasts, Friday night drinks and other ad-hoc community-based events

+ Auditing and ordering supplies as required

**OCCUPANCY**

**Member Retention**

+ Assist with reviewing service offerings and member feedback and provide suggestions for improvement

+ Notify Community Manager immediately of any possible changes to memberships in the space

**WORK HEALTH AND SAFETY**

+ Conduct and maintain safe work practices by enduring WHS standards are adhered at all times.

+ Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.

**VALUES**

All actions, conversations and behaviours are to display behaviours that reflect the philosophy and values of The Commons.

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