Corporate Concierge

2 weeks ago

Melbourne, Australia Cushman & Wakefield Full time

**Job Title**

Corporate Concierge
**Job Description Summary**

As Corporate Concierge, you will deliver a range of on-site facilities and workplace services, ensuring a responsive, welcoming, and authentic experience to the client’s staff and visitors at our client’s premises. Our Corporate Concierge team focuses on anticipating needs, presenting a professional and approachable image, and delivering prompt and positive action to ensure every interaction is simple and effective, delivering an exceptional workplace experience.

**About the role**:

- Ensure that Cushman & Wakefield is strongly represented and that all work is of the highest quality.
- Integrate within the client's business to understand their workplace experience, identify areas for improvement and innovation.
- Proactively build rapport with clients (at the respective level), meeting their needs to minimise escalations.
- Work with key stakeholders to engage client employees, identifying strategies to encourage staff to return to the physical workplace.
- Office management, including overseeing mailroom operations and locker management.
- Meet and greet visitors, advising the host of their arrival.
- Manage room bookings for meetings and events to ensure efficient use of workplace facilities.
- Ensure all guests, visitors, and tradespeople sign in and register in accordance with site guidelines.
- Manage site operations to ensure continuity of property services with mínimal disruption to the client’s business operations.
- Conduct property inspections and audits, reviewing property operations to maximise cost-effectiveness.
- Provide support for Health & Safety compliance.

**About You**:

- Prior experience in workplace services, either through Concierge or Workplace Coordination roles.
- Ability to demonstrate a sense of urgency when undertaking work.
- Excellent written and oral communication skills, together with strong interpersonal skills.
- Strong Customer Service skills.
- Creative thinker, able and willing to contribute ideas for planning workplace events.
- Ability to be a team player and individual contributor as required.
- Strong organisational skills, with the ability to prioritise effectively and meet deadlines.
- An energetic, self-motivated personality with a curious nature and interest in learning.
- High levels of integrity and a strong understanding of confidentiality.
- Basic to intermediate proficiency in Microsoft Office Suite.

**Why join Cushman & Wakefield?**

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

**We have a vision of the future, where people simply belong.

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