Customer Services Operator

5 days ago

South Wharf, Australia Orikan Full time

**Introduction**:
About Orikan
Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.
**Description**:
Are you ready to make a real impact in your community while growing your career in a dynamic, supportive environment? At Orikan, our Customer Service Team is the heartbeat behind three essential services:

- Residential ePermits
- ️ Meter Support
- PayStay — our digital parking payment app

We work collaboratively to deliver exceptional outcomes for our customers, all while upholding federal, state, and local government laws and policies. If you thrive on adaptability, multitasking, and proactive problem-solving, this is your kind of workplace
What You’ll Be Doing
- Guide the public on their rights and responsibilities under relevant legislation
- Offer expert advice to a wide range of stakeholders — from financial counsellors to council staff
- Keep detailed records and call summaries in our CRM system

**Skills and Experiences**:
Who We’re Looking For
You’re a natural communicator with a customer-first mindset and a knack for staying cool under pressure.
**About You**:

- A strong, solution-oriented work ethic
- Availability across Monday-Saturday (6am-9pm) and Sunday (8am-8pm)
- High attention to detail
- ✍️ Excellent written and verbal communication skills
- A professional, empathetic phone manner — especially with distressed or challenging callers
- Sharp negotiation, problem-solving, and decision-making skills
- ️ Confidence using multiple computer systems at once
- Energy, enthusiasm, and independence
- Initiative and a self-starting attitude
- Previous call centre experience (highly regarded)

What’s In It For You?
- Location: South Wharf, Melbourne
- Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity
- Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more
- Supportive Benefits:

- 12 weeks of company-paid parental leave
- Employee recognition program
- Values-led culture with a collaborative team
- Discounted parking at DFO South Wharf
- Flexible work arrangements after probation

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