Product Manager

We are looking for a Product Manager to join our team on a 12 month FTC to cover for one of our legendary Product Manager's as she enters into the exciting world of motherhood

You'll be joining an amazing team with energy, commitment and a focus on delivering exceptional outcomes. Our teams take ownership of their products and enjoy the autonomy to innovate - and after the purchase of a new product and business eight months ago, well let's just say, it's a pretty exciting time for our product team

**Key Responsibilities**

**Customer & Market Insight**
- Conduct customer touch points (interviews, surveys, prototype tests)
- Translate insights into evidence‑backed problem statements
- Monitor competitor activity and market trends; refine tactics rapidly

**Outcome‑Based Planning**
- Ensure that we focus on work that drives the company's strategic outcomes
- Contribute and own the OKRs with clear leading indicators
- Maintain a continuously prioritised backlog in ProductBoard based on Strategic anchors, customer insights and feedback
- Regularly communicate an intent‑driven narrative roadmap with the Senior Leadership Team. Focus on the why and the impact rather than just the feature lists

**Rapid Discovery & Delivery**
- Design and run high‑velocity experiments (A/B testing, fake‑door tests, multivariate testing, etc.)
- Work closely with design and engineering to explore multiple solutions before making a decision
- Enforce instrumentation and guardrail metrics before every launch

**Product Lifecycle Ownership**
- Shepherd features from concept through optimisation to retirement
- Keep requirements, pricing rules, and risk registers up to date
- Partner with Marketing & Sales on go‑to‑market and track funnel metrics post‑launch.
- Enable Customer Experience teams
by providing advanced context on upcoming changes, explaining the expected impact and goals, and equipping them to create help articles, tutorial videos, and feed our AI chatbot's knowledge base

**Culture & Leadership**
- Model candid, evidence-based debate; escalate only when alignment fails
- Champion 'One Team, One Dream' by facilitating cross-squad workshops to share product best practicesDemonstrate 'Dare to Care' by advocating relentlessly for customer empathy in every product decision

**Skills & Experience**

**Must have**
- Five or more years’ end-to-end SaaS product management, demonstrating measurable improvements in activation, engagement or retention
- Mastery of dual-track discovery: user research, hypothesis framing, experimentation and validation
- Proficiency in backlog management and prioritisation frameworks (RICE, ICE or similar)
- Strong stakeholder management: align cross-functional teams and senior leadership around product decisions
- Data-driven decision-making: comfortable using product analytics tools (Mixpanel, Amplitude, Google Analytics) to derive insights and measure outcomes
- Excellent communication skills: clear, concise documentation and storytelling that drives action

**Nice to have**
- Experience with delivering to strategic OKR and outcome-based roadmaps
- Familiarity with appropriate agile, metrics and discovery tools (e.g. Trello, GitHub, Azure DevOps, ProductBoard, Heap Analytics, Pendo, Amplitude, Hotjar, Figma, Dovetail, etc.)
- Background in prop-tech or marketplace productsExposure to growth and experimentation frameworks (RICE, AARRR, Lean Startup, PIE, etc.)

**How We Work - Core Principles**

**Empowered product teams**: The triad decides what and how; leadership sets why and guardrails
**Outcomes over outputs**: Success is measured in activation, retention and revenue
**Continuous discovery**: Weekly customer conversations are core
**Continuous delivery**: Feature flags and automated tests let us ship at any time
**Radical candour**: We challenge, commit, learn and celebrate insights

**Benefits**
- Hybrid model: two days in our Cremorne office
- Wellness leave and birthday leave, (in addition to annual leave)
- Twice‑yearly hackathonsAwesome, smart and collaborative team

**About RateMyAgent**
RateMyAgent launched in 2014 and has grown into the leading real estate rating and reputation platform across Australia, New Zealand and the United States. More than one million people visit us each month to choose an agent. We are an ASX-listed company with approximately eighty employees and are currently in an scale-up phase.

**Our mission**is to revolutionise the real estate industry by championing agents who excel through their expertise and unwavering dedication to client satisfaction. We empower homeowners to navigate the property market with complete confidence.