Customer Service Representative

2 weeks ago

Epping, Australia Essential Appointments Full time

Finish early every Friday / Hybrid opportunity
- Epping location close to the station
- Dynamic and supportive team environment
- Finish early every Friday / Hybrid opportunity
- Epping location close to the station
- Dynamic and supportive team environment

**About the Company**
Our Client is a leading producer of high-quality products and have an amazing career opportunity for a Customer Service Representative to join their successful team.

**About the Role**
Reporting to the Supply Chain Manager, the successful applicant will efficiently execute customer service processes for sales orders and customer enquiries. You will be the first point of contact for customers ensuring all contacts are left with a positive lasting customer service experience in line with our corporate values and strategic objectives.

**Your Duties**
- Complete sales order processing and documentation in a timely, accurate and efficient manner with superior customer service.
- Communicate and coordinate with warehouses, carriers, team members, and logistics area to ensure orders are fulfilled, shipped and delivered on time
- Review daily stock level together with anticipated stock dispatch and forward orders. Communicate with customers regarding any potential stock delays. Build relationships with suppliers and account managers, as needed..
- Accurate and timely review, reporting and processing of returns/damages within guidelines.
- Manage and maintain pricing, promotions, customer requests,
- Supporting Operations inclusive of Customer Service and Supply Chain for tasks as assigned.

**Skills and Experience**
- Previous Call Centre experience ideally in a product based environment
- Strong MS office skills
- Computer savvy
- High energy
- Good communication skills

**How to Apply**
If this sounds like you, click
**APPLY** now

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