Gaming Duty Manager

1 week ago

Belmore, Australia Canterbury League Club Full time

Canterbury League Club is an industry leading hospitality group located in Western Sydney.

We are currently looking for a motivated and enthusiastic Gaming Duty Manager to join our friendly and supportive team on a full-time basis. As a member of the team, you will work across our home club, Canterbury League Club as well as our satellite Clubs which include the Lakemba Club and Moxon Sports Club located in Punchbowl.

We are seeking a person who has a passion for leading people and who can provide service excellence in a fast paced and exciting environment where no two days are the same.

This hands-on role will report to the Gaming Manager and will involve being responsible for the day to day running of the Gaming floor as well as dealing with incidents across the entire Club as they occur.

Key duties include:

- Ensuring exceptional customer service is consistently delivered in all service areas, in particular on the Gaming floor;
- Prompt issue resolution and adherence to privacy, confidentiality and compliance requirements;
- General supervision of the overall premises during overnight trade;
- Leading and motivating a team of employees;
- Coaching and developing your team through constructive feedback and effective performance appraisals with the aim of reducing staff turnover;
- Participation in, and coordination of, continuous improvement activities relating to service practices, quality assurance and customer service excellence;
- Managing and reporting on customer and employee related incidents that occur on the Gaming floor and other Club areas as required; and
- Managing employee work performance and grievances.

To be considered for this amazing opportunity, you will:

- Be self-motivated and a team player;
- Demonstrate a solid background in leadership and motivating teams;
- Possess a sound knowledge of gaming and/or food and beverage environments including knowledge of current legislation;
- Demonstrate strong reporting and communication skills (both written and verbal);
- Display exceptional grooming and presentation;
- Demonstrate commitment to your professional development by attending training sessions as scheduled by Canterbury (this may include attendance outside of normal rostered hours);
- Demonstrate your personal alignment and ability to communicate company, vision, mission and values;
- Possess analytical skills to make recommendations to management;
- Demonstrate thorough problem-solving skills;
- Be proficient in the use of the Microsoft Office suite of programs;
- Be available to work a rotating 24/7 roster including days, nights, weekends and peak periods; and
- Possess tertiary qualifications in frontline management (preferable, but not essential).

In joining the Canterbury team, we offer:

- A very competitive industry salary package; a
- A supportive team environment where autonomy and teamwork are simultaneously provided;
- Free onsite parking and uniforms;
- Continuous learning and development opportunities; as well as
- Many more Canterbury staff benefits.

**If you have the drive and passion for creating memorable experiences and would like to join a talented team, we want to hear from you**

**APPLY NOW**

No recruitment agencies please

Canterbury League Club is not able to offer sponsorship or work visas.

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