Technical Account Manager

1 week ago

Sydney, Australia First Focus Full time

We are currently looking for one outstanding Technical Account Manager (TAM) to join our expanding team. TAMs at First Focus combine their deep **technical** skills and experience in systems administration with a desire to provide genuine customer service and deliver pre-sales **consulting**. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.

Our Technical Account managers work together with our service desk, field techs and engineering team so there's no shortage of technical backing when you need it.

Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn't right, we call it out. We listen to each other, and to our customers. We make changes (often very quickly) and we don't tolerate office politics.

First Focus is Australia's #1 ranked Managed Service Providers, with over 135 staff across Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years and we're continuing to win new clients and evolve our solutions.

**Responsibilities**
- Develop and maintain **strong relationships **with your Clients
- Take** technical ownership** of client environments, ensuring they are robust, well managed and meet the Client's needs
- **Design **technical solutions, develop and present proposals for up-sell opportunities
- **Mentor **your team in the delivery of service and technical support
- Monitor and improve** customer satisfaction** results
- Identify **opportunities **to improve your customer's environments through Problem analysis and management

**Requirements**:
To be successful in this role, you'll need:

- 2+ years' experience in a similar function within a MSP
- Strong technical background (Office 365, cloud, Azure, Windows, networking)
- Strong commercial acumen
- Demonstrated experience dealing with C-level executives, in both good times and bad
- Leadership experience / ambition
- Relevant IT certifications
- Strong analytical skills
- An in-depth understanding of SLAs / ITIL
- Experience with Account / Client Management principles and practice

**Benefits**
- Be part of a company with a positive and vibrant culture - Absolutely no office politics
- Join an awesome team of talented, dedicated professionals
- Award winning company providing leading technical solutions
- Huge opportunities for career advancement and development

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