Library Customer Service Officer

**Employment Status**:Permanent
**Days & Hours of Work**:Monday to Friday**,** totalling**35 hours per week plus rostered weekends
**Competitive Salary**:Band 3** -**$69,216.85**p.a. + 12% superannuation
**Location**:Brighton Library - may be required to work at any Bayside library

**About Us**:
We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do**:Diversity, Equity & Inclusion**, **Customer Experience** and **Results Matter**.

We want everyone to be as proud of what we are achieving - and excited about our future - as we are, and we are committed to working together to achieve this.

**About the Role**:
Bayside Libraries is focused on delivering outstanding library experiences for our community. Our Libraries offer an inclusive social space offering a range of social opportunities for our community and services including lending of all formats, an extensive local history collection and fantastic e-resources.

As a Library Customer Service Officer, you will the welcoming face of the libraries, providing exceptional customer service to members of the community. A key focus of this role is providing community-centric customer service and supporting our community with accessing library resources and technologies.

You will be responsible for:

- Provide welcoming community focused customer service
- Facilitate access to the collection through membership, promotion, circulation and shelving of library resources
- Provide information to customers about library resources, programs and services
- Support customers to navigate digital technologies
- Assist with promotional activities as directed by the Branch Librarian to grow library membership and usage
- Select items for Home Library Service customers and deliver if required
- Prepare and deliver Adult, Children’s and Outreach programs

**Key Selection Criteria**:
To be successful in this role, you will bring the following skills and competencies:

- Provide a high-quality customer experience to both external and internal customers
- Provide high quality administrative duties
- Support the delivery of library programs and events

**Mandatory pre-employment requirements**:

- Be willing to undergo and complete a satisfactory criminal history check
- Provide or obtain an employment-based Working with Children check

**What we can offer you in return**:

- Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year
- Dedicated Staff Wellbeing programs, events and gym membership discounts
- Learning and development opportunities so our people can grow and thrive
- Free onsite staff parking

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

**How to apply**:

- To discover more about the role and responsibilities review the Position Description.
- If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

**Applications close**: Tuesday 29 July, 11:55pm
- Bayside City Council prides itself on its values of _**_Respect Each Other_**_, _**_Own It_**_, _**_Work Together_**_ and _**_Find Better Ways_**_._
- Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today._