Customer Contact Officer-australian Taxation Office

6 days ago

Varsity Lakes, Australia Serco Full time

**Work options**: Hybrid

Location: Varsity Lakes (Initial Training), Hybrid Working Conditions (1 day per fortnight in office)

Position: Casual Role - Debt work - Level 2 rate $26.82 + 25% loading for casual rate.

About Us:
Position Overview:
We are seeking dynamic individuals to join our team as Customer Contact Officers for a Federal Government client. In this role, you will handle both inbound and outbound calls to assist our clients with their inquiries and provide exceptional customer service. You will undergo thorough training at our Varsity Lakes site for the first 4 weeks, followed by hybrid working conditions working 1 day per fortnight from the office.

Key Responsibilities:

- Handle inbound calls from customers regarding inquiries and support issues.
- Make outbound calls to follow up on customer inquiries, resolve issues, and gather information
- Provide accurate information about our client’s products, services, and policies to assist customers effectively.
- Assist customers in a courteous and professional manner.
- Collaborate with internal teams to escalate and resolve complex customer issues as needed.
- Maintain accurate records of customer interactions

**Requirements**:

- Australian citizenship is a mandatory requirement for these roles.
- Be fully vaccinated against Covid 19
- Excellent communication skills, both verbal and written, with a strong customer service focus.
- Ability to handle both inbound and outbound calls effectively.
- Previous experience in a customer service role or call centre environment is advantageous.
- Positive attitude, empathy, and a willingness to go above and beyond to meet customer needs.

**Benefits**:

- Competitive salary packages with access to benefits
- Opportunities for career growth and advancement within the company.
- To be considered for this role we require team members to be fully vaccinated against COVID-19. You will also need to be an Australian Citizen, complete pre-employment and security checks and psychometric assessment._

**About Us**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Video

  • Customer Contact Officer

    6 days ago

    Varsity Lakes, Australia Serco Full time

    **Serco is a place where you can grow** Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. As part of our team, you will represent a Federal Government agency delivering services and support to Australians. We offer lots of opportunity for you to grow and flexible benefits to suit you in every...

  • Customer Contact Officer

    6 days ago

    Varsity Lakes, Australia Serco Full time

    **Serco is a place where you can grow** Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity and reward. As part of our team, you will represent a Federal Government agency delivering services and supporting Australians with debt-related enquiries. You will help customers understand their obligations, set up...

  • Customer Contact Officer

    2 weeks ago

    Varsity Lakes, Queensland, Australia Serco Full time $47,696 - $74,112 per year

    Please note: We are only accepting applications from candidates who currently reside in Queensland, within one hour's commute of our Varsity Lakes office.Serco is a place where you can growJoin a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity and reward. As part of our team, you will represent a Federal...

  • Customer Contact Officer

    2 weeks ago

    Varsity Lakes, Queensland, Australia Serco Asia Pacific Full time $78,000 - $120,000 per year

    Please Note, We're currently recruiting for our next intake commencing in January 2026.Serco is a place where you can growJoin a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity and reward.As part of our team, you will represent a Federal Government agency delivering services and supporting Australians with...

  • Customer Contact Officer

    5 hours ago

    Varsity Lakes, Australia Serco Full time

    **Work options**: Hybrid - Casual positions available in a purpose driven environment - Fully paid training for 6 weeks, plus a period to consolidate your skills - Hybrid working available - 1 day in-office per fortnight after training - Great opportunity to support one of our Federal Government Clients Are you a customer service superstar with a passion...

  • Customer Contact Officer

    2 weeks ago

    Varsity Lakes, Australia Serco Full time

    **Work options**: Hybrid **Customer Contact Officer** - Casual Opportunities (Full time hours) **Location**:Varsity Lakes, QLD **Pay Rate**: $27.64 per hour plus 25% loading for casual rate. - Positions available in a purpose driven environment - Fully paid training for 6 weeks, plus a period to consolidate your skills. - Hybrid working available or fully...

  • Customer Contact Officer

    5 hours ago

    Varsity Lakes, Australia Serco Full time

    **Work options**: Hybrid Hybrid work from home opportunities available. Must attend site for training period. Training is Full time 9am to 5pm Monday to Friday. Multiple opportunities available including Full time, Part time and Casual roles. - Hybrid working opportunities,1 in-office day required per fortnight - Full-time rewarding role in a purpose...

  • Office Cleaner

    5 hours ago

    Varsity Lakes, Australia Serco Facilities Management Full time

    **The benefits of working with Serco** - Professional development driven by you - Variety of lifestyle discounts through FLARE the Serco Benefits program - Plus, easily accessible phycological support, leadership, financial and counselling services through our Employee Assistant Program (EAP) for you and your family - Continual skills training via our online...

  • Office Administrator

    1 week ago

    Varsity Lakes, Queensland, Australia NGS Engineers Gold Coast Pty Ltd Full time $45,000 - $65,000 per year

    Are you looking to join a supportive, high-performing team—where you'll sharpen your skills, gain expert guidance, and build a meaningful career? At NGS Structural Engineers, we're offering more than just a job. this is your opportunity to work alongside true professionals, grow in a team that values your contributions, and be part of something bigger. If...

  • Office Coordinator

    2 weeks ago

    Varsity Lakes, Australia WOTSO Full time

    **Thinking about a career change?** If you’ve worked in retail, hospitality, or customer service, you already have the skills to succeed at WOTSO! We value great communication, a positive attitude, and a willingness to learn - we’ll teach you the rest. At WOTSO, we provide affordable, flexible office solutions for businesses of all sizes. From desks and...