A03 Level 2 Support

2 weeks ago

Brisbane, Australia HAYS Full time

Level 2 IT Support State Gov Contract

**Your new company**

Our client’s purpose is to lead the evolution and delivery of trustee, estate and administration services that make a positive difference in the lives of Queenslanders. They are looking for a Level 2 ICT Officer commencing ASAP with contract until the EOFY with likely extension.

**Your new role**

Reporting to the team Manager, the ICT Officer provides support to clients both within a Service Desk environment and on-premise when required.
- Maintains strong positive relationships with the management, team members, and stakeholders and actively participates in teamwork and activities.
- Provides accurate specialist advice and guidance to business, management and other key stakeholders with regards to delivery, operation and use of ICT and information management, and potential business benefits.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Carries out agreed operational procedures and contributes to standards and procedures for the achievement of good practice.
- Participates in the delivery of services including development of products, testing and remediation of identified issues, assistance and support for users, as well as maintenance of accurate records and documentation.

**What you'll need to succeed**

The essential requirements for this role are:

- Systems Installation/Decommissioning
- Asset Management
- Incident Management

Experience with ITSM tool ServiceNow and, while not mandatory, relevant tertiary qualifications in Business and/or Information Technology will be highly regarded.

**What you'll get in return**

**What you need to do now**

2844144

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