113-2022 - Aps6 Service Desk Lead, Information

4 days ago

Canberra, Australia The Treasury - Australian Government Full time

The Service Desk provide essential support to Treasury’s desktop and mobility environment.

We are seeking to fill a vacancy for the Service Desk Lead. The successful applicant will have well developed technical skills and experience with windows environment, excellent written and oral communication, strong analytical troubleshooting of ICT solution and the ability to work in a small team with time critical tasks.

Duties of the Service Desk Lead include:

- Leading the Service Desk team by managing priorities and responsibilities whilst maintaining high levels of customer service
- Managing Incidents and Service Request progress across the Service Desk team
- Undertake the role of Incident Manager as part of the ITIL4 framework
- Managing team member workload and duties on a day to day basis
- Stakeholder management and engagement
- Developing and maintaining documentation and knowledge sharing
- Rostering staff hours as well as the on call roster

**Desirable qualifications and experience**
- Qualifications in or understanding of ITIL4
- Experience leading a team in an IT environment

**Eligibility**

Employees of the Treasury are required to be Australian citizens and must hold a current security clearance or successfully complete a clearance prior to commencement.

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