Customer Service Champion or Customer Service Leader

3 days ago

Dry Creek, Australia A&L Windows and Doors Full time

Proudly South Australian owned; Aliview Group began manufacturing windows and doors in 1993.

Starting out as a small facility in Dry Creek with less than 10 employees, Aliview has now grown to employ over 100 staff.

Whilst our reputation as an expert Aluminum window manufacturer remains, we now boast a diverse range of products including shower screens, wardrobes & splash-backs, including our leading commercial look Boutique Platform Series and some of the best products on the market for energy efficiency.

The Role:
The Service Specialist / Champion is an integrated service person, who lives, breathes and provides exceptional service to our customers.

As the first contact point with customers the service specialist shall have the following tasks / responsibilities
- Understand Customer Requirements
- Create Service Dockets
- Liaise with service teams and internal teams to resolve customer issues
- Provide Excellent service with 95% of issues resolved with the SLA's.
- Follow up with customers for any further issues
- Be very well organized and Planned (Cant emphasize more on this point)
- Be extremely resilient - Customer can be tough and very demanding (2nd most Critical Skill)
- Be punctual and available at work each day - Our success depends on how well we manage customers & provide excellent service
- Be able to manage administrative tasks and needleless to say should be a wizz in computers and systems
- Be able to see through a process and ideate changes, visualize concerns and preempt any issues
- Ability to look ahead and deliver service as a priority.
- Be able to work long hours - Standard hours are 8 per day, but this role may need a few extra hours per week
- Please Note - For the Right Fit, we may offer the Option to Lead a team of Site Service Technicians & Office Service Admin. Team leading Experience shall be an addition.

What we provide:
A very good team culture, supportive employers and a career path is what we can give you. if you are looking for a Job, please don't apply.

If you are looking for a career, come join us.

Whilst we welcome all to apply, this role will be suited for professionals who have had some exposure to customer services on the phone.

Salary range will be as per Industry with Annual review process in November each year.

We require you to have the following Skills / abilities to be successful
- High level of resilience
- Perseverance
- Good Communication skills - Written and Oral
- Ability to handle pressure and complex customers / situations
- Excellent administration skills - Managing Dockets, Creating Service orders, Filing, Customer connect, Feedbacking
- Ability to handle multiple priorities with out being hassled
- Friendly and Approachable - Always a smile on the face
- Managing changing priorities and difficult customers
- Team Leading & Managing Site Service tech

Please send in your resumes in confidence or contact for any further details required.

Contact the job poster

Vishaal R

People and Culture Manager - A&L Group

**Salary**: $55,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift

Supplemental pay types:

- Christmas bonus
- Overtime pay
- Penalty rates
- Performance bonus

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- Field service: 5 years (preferred)

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