Head of IT Operations and Resilience

15 hours ago

Sydney, Australia Healthdirect Australia Full time

Join us in providing reliable health information and virtual services
- Ensure seamless IT operations for a healthier Australia
- Hybrid working (2 days) in our Haymarket office, near Central station

**About us**

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily **accessible** via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

**About the opportunity**

We are seeking a dynamic and experienced Head of IT Operations and Resilience to oversee the daily management and performance of our Systems Engineering and IT Service Desk teams. This role is crucial in ensuring smooth and efficient IT service delivery, with a strong focus on operational resilience and excellence.

Key Responsibilities
- Lead and manage the Systems Engineering and IT Service Desk teams.
- Drive the delivery of stable, secure, and high-performing technology services.
- Oversee incident management, operational reporting, and coordination with service providers.
- Collaborate with internal and external stakeholders to ensure service excellence.
- Promote a user-focused culture through active engagement with end-users.
- Ensure operational compliance, risk management, and business continuity.

**You can contribute through your**:

- Over 10 years of hands-on experience in IT operations.
- Demonstrated leadership in managing high-performing operations teams.
- Strong communication skills for effective collaboration with cross-functional teams and senior management.
- Extensive technical experience, including knowledge of Microsoft stack technologies, Azure Cloud, and AWS technologies.

**Why work with us**
**We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our benefits include:

- Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
- 14 weeks company Paid Parental Leave for both parents;
- Multi-dimensional wellbeing program that is run by our people for our people;
- Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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