Team Leader, Employer Support Centre

4 days ago

Brisbane, Australia Australian Retirement Trust Full time

**We are searching for a dedicated Team Leader to head up our Employer Support Centre (ESC) based in Brisbane.**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**
As the Team Leader, you will lead the Employer Support Centre team in the provision of timely, accurate and technical support for Tier 2 queries received from various stakeholders (i.e. Operations teams, Digital Transactions and Gateway teams, Commercial Division, employers direct and payroll partners). Through your effective communication skills, strong ethics, empathy, and technical expertise, you will motivate the ESC to consistently deliver excellence in customer service.

A significant aspect of your role will include focusing on the employer and payroll partners' experience, ensuring that service quality and operational efficiency are at the forefront of the ESC's objectives. You will also be instrumental in meeting all clearing house administration and support service standards and driving core employer growth for ART and Beam.

This **permanent** role offers the chance to make a significant impact and advance your career within an innovative and forward-thinking organisation.

**About you**

If this is the right role for you, your skills and qualifications may include:

- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
- Demonstrated business and commercial acumen through communication of complex issues, assessment of risk and improvement recommendations.
- Ability to influence key decision makers and stakeholders to achieve strategic outcomes.
- Ability to interpret team data points and measurables to drive proactive analytics.

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.

**How to apply**

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

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