Contact Centre Team Leader

6 days ago

Brisbane, Australia Perigon Group Full time

Full time permanent role in the CBD
- Stable industry with proven growth
- Great leadership opportunity

**The Company**
Our client is a leading healthcare organisation with a central CBD located office. Due to recent growth in the industry, they are requiring senior support within their contact centre for an experienced contact centre professional.

This role will help to lead their small team and assist with process improvement around their procedures and systems to ensure they are operating as effectively as possible. If you are looking for a step up in your career to a team leader position with a supportive environment, this is the role for you.

**The Opportunity**
The Team Leader is responsible for ensuring that the Contact Centre Team provides a seamless customer experience for all internal and external stakeholders.

Key Responsibilities
- Monitor call queues and direct resources to meet demand particularly during peak call times
- Coaching and mentoring of team to ensure highest levels of customer service are achieved
- Assisting with the development of communication scripts for staff to follow when handling difficult topics
- Ensuring all team members (and team as a whole) adhere to contact centre KPIs to ensure caller wait times are minimised and patient experience is enhanced
- Act as an escalation point for the resolution of questions and queries from internal & external stakeholders
- Produce daily/weekly reports on contact centre performance against targets

**About You**
Ideally you will have at least 2 years experience in a similar role and have shown strong initiative in your roles to go above and beyond your service requirements. You will be a natural leader, willing to help out other members of the team and work collaboratively to achieve business goals.

You will be rewarded with a supportive team environment, an excellent manager and an organisation willing to bring someone up to speed on industry knowledge.

  • Contact Centre Team Leader

    2 weeks ago

    Brisbane, Australia AWX Executive Full time

    Friendly and fun environment - Award winning Contact Centre - On site perks **About our client** We have partnered with an exciting client located in the Nothern Suburbs of Brisbane seeking two experienced contact centre team leaders. This is a Countrywide organisation offering job security and an opportunity to grow and develop within. **To be successful...

  • Contact Centre Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia National Seniors Australia Full time

    We are currently seeking a dynamic and experienced Contact Centre Team Leader to guide and support our Brisbane-based team.About UsNational Seniors Australia (NSA) is the country's largest not-for-profit advocacy organisation representing the interests of older Australians. We champion for the rights, wellbeing, and quality of life of seniors – influencing...

  • Contact Centre Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia National Seniors Australia Full time

    We are currently seeking a dynamic and experienced Contact Centre Team Leader to guide and support our Brisbane-based team.About UsNational Seniors Australia (NSA) is the country's largest not-for-profit advocacy organisation representing the interests of older Australians. We champion for the rights, wellbeing, and quality of life of seniors – influencing...

  • Team Leader

    5 days ago

    Brisbane, Australia Legal Aid Full time

    About Legal Aid Queensland Legal Aid Queensland's (LAQ) vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland. About the teamLegal Aid Queensland's Information and Advice...

  • Team Leader Contact Centre

    2 weeks ago

    Brisbane, Australia Tech Mahindra Full time

    **Role : Team Leader Operations - Contact Centre** **Work Experience** 1-4 Years’ Experience in managing a Team preferably in Customer Support(Voice) **Technical Skills** - Knowledge on Computers & Networking - Proficiency in excel & other analytical tools - Good to have skills - Transition Experience - Knowledge of SIX Sigma or other quality...

  • Contact Centre Agent

    2 weeks ago

    Brisbane, Australia HAYS Full time

    Contact Centre agent role in Brisbane **Your new company** This organisation is committed to providing Queensland with the best service possible. They are looking to hire a Contact Centre Agent in their Brisbane office. **Your new role** Reporting to the Contact Centre Team Leader, your primary role purpose will be to deliver a specialised customer...

  • Contact Centre Agent

    5 days ago

    Brisbane, Australia National Storage Full time

    It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australia and New Zealand for all things storage. Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 270+ storage centres across Australia and New...

  • Team Manager

    5 days ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** The purpose of this role is to lead and coach a team in our centre of excellence, to deliver on our customers needs across Virgin Money's products and services through phone and digital platforms. As a team manager your primary responsibility will be to enable and empower the consultants in your team to delivery on our premium service...

  • Manager - Contact Centre

    10 hours ago

    Brisbane, Australia Queensland Government Full time

    About Legal Aid Queensland Legal Aid Queensland's vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland. We embrace diversity, flexibility, learning and continuous...

  • Team Leader, Contact Centre

    1 day ago

    Brisbane, Australia Allianz Partners Full time

    **What will you be doing?** This Team Leader is accountable for leading a team of Customer Service Assistants, aiming to deliver exceptional customer service outcomes in a primarily back office function, delivering services for a number of high profile clients.This is a busy and fast paced role, so we are looking for energy and passion to lead this team,...