Service Delivery Manager

1 week ago

Canberra, Australia Fujitsu Full time

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

Our Government client is seeking a multidisciplinary team of IT professionals with expertise in enterprise-grade technology solutions, integration architectures, and system operation to compliment teams of capable resources. This is with the aim to build strategy, establish architectures and operations and manage delivery capabilities in line with the clients strategic outcomes.

We are seeking an experienced **Service Delivery Manager **to plan and manage quarterly deliverables, resource allocation, risks, impediments, opportunities and reporting. You will also be conducting Agile ceremonies, informing responsible officers of blockers or potential blockers

This role is based on-site in Canberra and requires a minimum Baseline clearance.

**About you**

Responsibilities and Accountabilities:

- Coordinate and provide oversight and status reports to executives across a program or branch stream.
- Support teams to raise and/or resolve issues or escalate accordingly to responsible officers.
- Lead the development of an IT Service Management (ITSM) framework and the continuous improvement of ITSM practices, including systems, standards, processes and procedures.
- Ensure a high level of service delivery and drive continuous improvement.

**Requirements**:

- Minimum Baseline security clearance.
- Minimum 3 years experience with Federal Government in a similar role is essential
- Experience in working in a wholesale service capability that provisions internal digital services and enabling capabilities as well as drives best practice.
- Experience in delivering regular reports with senior executive
- Experience in working with Agile as a practice and a part of a multi-disciplinary agile team in a high-paced, delivery focused environment.
- Experience with using Microsoft software, services and cloud infrastructure is preferred

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.

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