Associate Implementation Specialist

4 days ago

Burwood East, Australia SPS COMMERCE Full time

Description:
SPS Commerce, the industry leader in retail EDI, is hiring an **Associate Consultant** to work on our team of professionals responsible for designing, developing and testing solutions with SPS customers.

**Why SPS?**

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

**Does this sound like you?**
- You are a communicator - customer interaction and ability to work effectively in a team environment is a strength of yours.
- You are a problem solver - analyzing data and troubleshooting excite you
- You lead the way when it comes to customer satisfaction
- always looking for ways to exceed expectations.

**What is the day to day like?**

They manage service delivery to customers and act as the primary technical contact until the customer is successfully flowing electronic data in production. Core responsibilities also include system configuration and performance testing that supports electronic data flow between business retailers and their network of suppliers.
- Work effectively in a collaborative work environment
- Perform post-sale initial technical implementation of technology products
- Install, upgrade, test, and configure system as part of implementation project
- Consult with clients to analyze and verify operational needs, and work to understand clients' business objectives and goals
- Keep customer and other stakeholders informed of project progress
- Train customers on best practices
- Track progress of Implementation project(s)
- Ensure deadlines are met and scheduling issues resolved
- Possess and maintain a high level of industry specific business knowledge by remaining current with emerging products and technical updates

**What is required?**
- Bachelor's Degree or three years of relevant experience
- Excellent communication skills
- Strong analytical, problem solving and troubleshooting skills
- Excellent organizational skills and ability to manage multiple projects concurrently
- Demonstrated technical aptitude
- Prior technical or project management work experience and some prior (low level) programming experience

**What is preferred?**
- General understanding of the concept of e-commerce and electronic data interchange (EDI) preferred
- Demonstrated ability to apply, test, and re-configure data rules to produce desired results
- Familiarity with XML a plus
- Experience with text editing and data mapping tools

**EOE including disability/ veteran

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