Motor Assessor

4 days ago

Melbourne, Australia Insurance Australia Group Full time

Have meaningful impact.

As a
**Motor Assessor**, you can have meaningful impact. Here’s how:

- Restore faith
- Help them recover after tragedy
- Make their world a safer place

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**

We have an exciting permanent opportunity for a Motor Assessor to join our team in Melbourne Metro. Your key focus will be to digitally assess motor vehicle damage using your trade experience to ensure that motor vehicle repairs are conducted in an appropriate manner, and the repair costs are fair and reasonable.

You will also be responsible for delivering exceptional customer service to both internal and external stakeholders across IAG brands and achieving commercial Motor Vehicle Assessment outcomes through the use of national frameworks and approved motor supply chain models.

As a Motor Assessor you'll be responsible for assessing and adjusting claims for vehicles. You will manage your own case load from start to finish, assessing the damage, quantifying loss, initiating repairs and replacement, and working with customers on negotiating settlements for referred claims whilst providing an exceptional level of customer care.

Applications close Thursday 22 June.

**ABOUT YOU**
- Tertiary qualification/s in Motor Repair Trades (spray painting, mechanic or panel beating)
- Customer Service Management experience
- Decision making and critical thinking skills
- Experience in Insurance Motor Vehicle Loss Assessing and Claims (highly desirable)
- Relevant industry or specialist qualifications such as ANZIIF (highly desirable)

This is a full-time, hybrid (combination of working from both home and office) role that will involve working across the Melbourne Metro area. Successful applicants will be required to undertake 8-9 weeks of training at our Williams St location.

**ABOUT US**

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you’ll enjoy:

- Grow your financial future with 13% superannuation
- Access up to 50% off home and motor insurance
- Flexibility and support so you can live life to the full
- Carers hub and resources support
- Receive meaningful recognition through an award-winning system

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan is on our company website.

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