Motor Technical Assessor Quality Standards

The role

The Motor Technical Assessor Quality, Standards and Events is responsible for accurately auditing and recording the quality and accuracy of work done by: Motor Assessors and Motor Body Repairers.

This includes reviewing assessments to ensure adherence to assessing processes and practices while balancing customer satisfaction and business needs. 

Additionally, the role entails post authorisation review of assessments and repaired motor vehicles, to ensure cost effective repairs considering quality, cost and timeliness outcomes.

During Catastrophic Events, The Motor Technical Assessor Quality, Standards and Events will travel to the required state / area affected and assess the damage / loss incurred to determine the appropriate cost and repair method in accordance with the A&G Assessing methodology.

• Accurately assess vehicle damage to determine cost effective and safe repairs using the correct
• OEM repair methods.
• Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.
• Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer's own repairers.
• Provide assessing assistance in volume Catastrophe events - Flood, Hail or storm damage.
• Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
• Provide accurate audit inputs to identify areas of improvement and cost leakage
• Conduct quality control inspections as required to ensure compliance with repair methods.
• Review of completed assessments confirming repair methodology, costs for compliance.
• Minimizing business risks with compliance reviews and feedback.
• Transfer of skills and knowledge.
• Working as part of a National team of assessors to problem solve customer repair issues.
• Providing excellent key to key customer repair times to increase customer advocacy.
• Provide excellent service to our customers both on the phone and in person.

What experience you'll bring

• Experience and current knowledge of the motor body repair industry
• Trade qualified in Panel Beating or Spray painting
• Broad knowledge of Insurance policies, claims and assessing procedures.
• Proficient in customer service delivery & negotiation skills.
• Able to travel intra and interstate to assist our customers for major Catastrophe events when required
• Well-developed verbal and written communication skills
• Ability to work independently and manage time efficiently.
• Sound level of computer literacy.
• Valid Driver's license.
• Relevant Trade qualification.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money- as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. 

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.