Family Violence Practice Lead
4 days ago
Utilise your leadership and development expertise to provide support and advice to the Victim Services Support and Reform branch
- Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 4: $92,332 - $104,762 plus superannuation.
**About Us**:
Victim Services, Support and Reform (VSSR) is a part of the Service Delivery Reform, Coordination and Workplace Safety Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime including funding state-wide services to provide eligible victims with practical assistance, counselling and support through the justice system as well as operating the Victims of Crime Helpline (Helpline).
**About the Role**:
Reporting to the Helpline Operations Manager, the Family Violence Practice Lead (FVPL) is responsible for developing and supporting family violence practice across the Helpline team ensuring the delivery and provision of high quality and effective services to Victorian family violence victim-survivors seeking support via the Helpline. The FVPL will monitor and coordinate the response to L17s, information sharing activities and the implementation of MARAM within the Helpline.
**Some of your duties will include**:
- Monitoring and coordinating the family violence service response by the Helpline, ensuring that services are delivered appropriately and in accordance with relevant legislation and government regulations and guidelines.
- Coaching, mentoring and developing the Helpline staff to deliver a high standard of service when responding to family violence, including perpetrator identification.
- Responding to complex enquiries, identifying and acting on priority and urgent matters, and assisting staff in providing information for more complicated issues.
To learn more about this role before applying, please read the attached position description.
**About You**:
- Extensive knowledge and experience in adopting rigorous approaches to intake assessment, referral, and risk assessment activities within a family violence context.
- Demonstrated knowledge and experience in the provision of effective, on-going services to victims of crime and their families informed by organisational guidelines, appropriate theoretical frameworks, and best practice models in direct service delivery.
- Uses knowledge and awareness of issues pertaining to crime victimisation to achieve desired outcomes for victims of crime and system improvement.
**Qualififcations**:
**How to Apply**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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