Regional Operations Manager

**Work options**: Hybrid
- Full-Time Perm | Monday to Friday Working Hours: 06:54 to15:00
- Enjoy competitive pay plus salary packaging up to $18,550 tax-free
- Onsite Parking available | Laptop + Fully maintained vehicle

**_
Join a dynamic and inclusive enterprise that creates meaningful employment opportunities for people with disabilities, working alongside trade-skilled professionals._**

**About the Role**:
As a Regional Operations Manager, you will lead and coordinate service delivery across regional and urban areas, ensuring optimal use of Facilities Management resources. Your role involves supporting teams to deliver high-quality gardening, cleaning, and general maintenance services across commercial and residential sites.

You’ll be responsible for the financial and operational performance of Facility Services, ensuring excellence, safety, compliance, and a high-quality environment through regular site engagement and strategic oversight.

**A day in the life of a Regional Operations Manager **
- Lead by example, demonstrating BRAVE Values in behaviour and leadership to align teams with Aruma’s vision and purpose.
- Ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards, working collaboratively to maintain certifications and improve processes.
- Foster a skilled and supported workforce by coaching staff in a positive and responsive environment, aligned with ISO systems.
- Manage budgets effectively, meeting utilisation targets and fulfilling customer contracts to support organisational goals.
- Ensure regulatory and legislative compliance, including safeguarding, while delivering quality services aligned with ISO standards.
- Monitor and manage customer contract terms to ensure timely and high-quality service delivery.
- Provide coaching, mentoring, and resource allocation to Service Delivery Supervisors to meet or exceed service level agreements.
- Oversee team deployment, ensuring correct tools and scheduling to meet contract requirements.
- Build and maintain positive relationships with external customers, contractors, and suppliers.
- Use reporting systems to manage incidents, complaints, feedback, and risks, ensuring a safe and compliant work environment.
- Promote an inclusive, values-driven culture focused on customer service and high performance.
- Model effective leadership and communication to position Facilities Management as an Employer of Choice for people with disabilities.
- Lead the mobilisation of new contracts, ensuring operational readiness for go-live.

**Skills and Experience which will make you stand out**
- Minimum Certificate IV in Horticulture or equivalent knowledge and experience.
- A Cert IV or higher in Leadership and Management with a demonstrated ability to supervise and support teams.
- Strong communication and negotiation skills, with the ability to resolve conflicts effectively and escalate issues when appropriate.
- Proven problem-solving and technical abilities to address maintenance, contract, and scheduling challenges.
- Excellent organisational skills, with the capacity to coordinate and support teams operating across large geographical areas.
- Ability to plan, monitor, and manage contract schedules efficiently, ensuring quality, cost-effectiveness, and adherence to safe work practices.
- Practical understanding of Work Health and Safety (WHS) and NDIS requirements.
- Experience in Project Management
- Sound Microsoft Office skills and ability to effectively utilise databases for reporting and coordination
- Commitment to inclusion and supporting people with disabilities.
- Excellent communication and problem-solving abilities.
- ** NDIS Worker Screening Check clearance**.
- ** Current Australian driver’s licence** and **White Card**.
- ** Working With Children Check**.
- Willingness to travel across regional areas as needed.

**What we offer**:

- ** Salary Packaging**:Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
- ** Continuous Learning Opportunities**: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
- ** Work-Life Balance**: Enjoy the freedom that fits your lifestyle, with options that put you in control.
- ** Supportive Team Environment**: Focus on what you do best, with strong operational support behind you every step of the way.
- ** Incredible Perks**: From professional development, Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
- ** A Culture Like No Other**: Be part of a vibrant, positive work environment filled with a strong sense of community.
- ** Call to Action**: Join Aruma, where your career journey and well-being are our top priorities.

**About Us**

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping