Customer Experience Assistant

6 days ago

Perth, Australia Lion Rocker Physio and Pilates Full time

The purpose of this position is to support the delivery of effective physiotherapy treatment to patients as well as providing a positive experience for the patients in their dealings with the practice. The role encompasses a range of office and administration responsibilities that are aimed at ensuring services can be delivered efficiently and effectively as well as contributing to the ongoing development of the business.

The quality of the overall Physiotherapy client experience relies heavily on this position as it is the front line for the organisation. The role provides the initial and final contact with the patient and as such it is critical in providing a positive image. It is imperative that this role communicates clearly and in a timely manner with clients.

**Skills & Experience**:

- Good communication skills.
- High quality interpersonal skills.
- Understanding of computer based practice management systems, word processing and spreadsheets.
- Demonstrated commitment to high standards.
- Demonstrated empathy for the needs of patients.
- Good time management and prioritisation skills.
- The ability to adapt to changing environments.
- A strong customer service focus with ability to handle difficult patients.
- The ability to function independently and within a team.

Experience with managing patients and liaising with referrers and suppliers in private sector.

**Job Types**: Full-time, Part-time

**Salary**: From $23.00 per hour

Schedule:

- Afternoon shift
- Morning shift

Work Authorisation:

- Australia (required)

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