Customer Success Global Shared Services Coordinator

1 week ago

Sydney, Australia Lee Hecht Harrison (Global) Full time

**Global Shared Services Coordinator, Customer Success**

**R**eporting Relationship**s**:
Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams within the US and globally.

**Direct Reports**:

- None

**In this role you can expect to**

**Key Accountabilities**

**Referral Management**
- Setup ORBIT program matrices and referral templates to align with contract
- Update, cancel, change status of records
- Interact with Account Services Management to receive data (i.e., referrals, PO#s, etc.)

Manipulate data using excel; prepare worksheets for system upload

**Billing Review**:

- Review referrals to ensure billing requirements met and set ready to bill
- Manage installment billing referrals to ensure all installments are billed in timely manner
- Manage international referrals and work directly with LHH staff globally

Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)

**Landings Research**:
**Here’s what you’ll need to succeed**
- Minimum of 1 year of professional experience in a corporate setting
- Event planning / coordination experience a plus
- Demonstrated oral and written communication skills
- Proficient in computer/data management skills including PPT, Excel, Word, Outlook

**About LHH**

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
- This is LHH._

**_ Ready for Next_**
**_._**

LHH is an Equal Opportunity Employer.

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