Customer Success Global Shared Services Coordinator

1 week ago

Sydney, Australia LHH Knightsbridge Full time

**Description**:

- Position at Lee Hecht Harrison (Global)_

**Global Shared Services Coordinator, Customer Success**
- The Global Shared Services Coordinator is part of the Customer Success Shared Services team. The position is _

**R**eporting Relationship**s**:
Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams within the US and globally.

**Direct Reports**:
None

**M**ajor Responsibilities**

**Key Accountabilities**

**Referral Management**:

- Setup ORBIT program matrices and referral templates to align with contract
- Update, cancel, change status of records
- Interact with Account Services Management to receive data (i.e., referrals, PO#s, etc.)
- Manipulate data using excel; prepare worksheets for system upload

**Billing Review**:

- Review referrals to ensure billing requirements met and set ready to bill
- Manage installment billing referrals to ensure all installments are billed in timely manner
- Manage international referrals and work directly with LHH staff globally
- Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)

**Landings Research**:
**Required Experience/Characteristics**
- Minimum of 1 year of professional experience in a corporate setting
- Event planning / coordination experience a plus
- Demonstrated oral and written communication skills

Proficient in computer/data management skills including PPT, Excel, Word, Outlook

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