Customer Success Global Shared Services Coordinator
5 days ago
**Description**:
- Position at Lee Hecht Harrison (Global)_
**Global Shared Services Coordinator, Customer Success**
- The Global Shared Services Coordinator is part of the Customer Success Shared Services team. The position is _
**R**eporting Relationship**s**:
Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams within the US and globally.
**Direct Reports**:
None
**M**ajor Responsibilities**
**Key Accountabilities**
**Referral Management**:
- Setup ORBIT program matrices and referral templates to align with contract
- Update, cancel, change status of records
- Interact with Account Services Management to receive data (i.e., referrals, PO#s, etc.)
- Manipulate data using excel; prepare worksheets for system upload
**Billing Review**:
- Review referrals to ensure billing requirements met and set ready to bill
- Manage installment billing referrals to ensure all installments are billed in timely manner
- Manage international referrals and work directly with LHH staff globally
- Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)
**Landings Research**:
**Required Experience/Characteristics**
- Minimum of 1 year of professional experience in a corporate setting
- Event planning / coordination experience a plus
- Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, Outlook
-
Sydney, Australia Lee Hecht Harrison (Global) Full time**Global Shared Services Coordinator, Customer Success** **R**eporting Relationship**s**: Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams within the US and globally. **Direct Reports**: - None **In this role you can expect to** **Key Accountabilities** **Referral...
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