Customer Experience

3 weeks ago

Melbourne, Victoria, Australia Drake International - Australia Full time
Overview

Customer Experience (After Sales) Consultant – Office based (Oakleigh, VIC). This is a fully office-based role with a 3-month contract, potentially extending or transitioning to permanent, and standard weekday hours.

Location

Oakleigh, VIC – office-based, onsite

Employment Type

3-month contract with potential to extend or transition to permanent

Working Hours

8:30 AM – 4:30 PM (some flexibility available)

Eligibility

Australia Permanent working visa

Role Description

Manage warranty claims, handle after-sales enquiries, and ensure a premium service experience for customers. This role involves collaborating with service agents, account managers, and retail partners to resolve issues.

Key Responsibilities
  • Register and process warranty claims, appliance changeovers, and spare part requests.
  • Troubleshoot customer issues and coordinate with service agents for in-warranty and out-of-warranty support.
  • Handle customer enquiries via telephone and email with efficiency and courtesy.
  • Maintain accurate records in ERP systems (Pronto experience highly regarded).
  • Collaborate with service agents, account managers, and retail partners to resolve issues effectively.
Qualifications
  • Previous customer service experience (telephone/email support).
  • Strong troubleshooting, problem-solving, and multitasking skills.
  • ERP knowledge (Pronto desirable) and Microsoft Office proficiency.
  • Excellent attention to detail and organisational ability.
  • Team player with ability to work independently in a fast-paced environment.
  • Passion for delivering outstanding customer service and willingness to go above and beyond.
What We Offer
  • Friendly, office-based environment with a supportive team.
  • Exposure to premium appliances and after-sales processes.
  • Career pathway with opportunity to move from contract to permanent.
  • Stable weekday hours with some flexibility.
  • Opportunity to deliver a premium customer experience.
Diversity & Inclusion

Our commitment to diversity, inclusion, and equity is ongoing; we strive to create an environment where every individual is respected and valued.

Right to Work

Applicants must have current right to work in Australia. Those without the right to work will not be considered.


#J-18808-Ljbffr

  • Experience Leader

    2 weeks ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Customer Experience

    1 week ago

    Melbourne, Victoria, Australia Petstock Group Full time $90,000 - $120,000 per year

    Our connections with pets help us grow as people, from our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, from Australia to New Zealand. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life. Join our passionate, knowledgeable, and...

  • Customer Experience

    3 weeks ago

    Melbourne, Victoria, Australia Drake International - Australia Full time

    OverviewCustomer Experience (After Sales) Consultant – Office based (Oakleigh, VIC). This is a fully office-based role with a 3-month contract, potentially extending or transitioning to permanent, and standard weekday hours.LocationOakleigh, VIC – office-based, onsiteEmployment Type3-month contract with potential to extend or transition to...

  • Customer Experience

    3 weeks ago

    Melbourne, Victoria, Australia Scape Australia Full time

    OverviewAs a Customer Experience team member, you\'ll be the face of Scape, delivering top-notch service and support to residents and visitors. You\'ll need exceptional communication and organisational skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences.ResponsibilitiesProvide warm, professional customer service...

  • Customer Experience

    3 weeks ago

    Melbourne, Victoria, Australia Scape Australia Full time

    OverviewAs a Customer Experience team member, you\'ll be the face of Scape, delivering top-notch service and support to residents and visitors. You\'ll need exceptional communication and organisational skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences.ResponsibilitiesProvide warm, professional customer service...

  • Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Scape Full time

    **WHO WE ARE?**Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...

  • Customer Experience

    3 weeks ago

    Melbourne, Victoria, Australia CKE Restaurants Full time

    As a Customer Experience Officer, you'll be the face of Scape, delivering top-notch service and support to our residents and our visitors.WHO WE AREScape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia, currently providing a home to 17,000 students and growing. We don't simply provide a bed...

  • Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Join to apply for the Customer Experience (Nights) role at Scape Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Experience (Nights) role at Scape AustraliaGet AI-powered advice on this job and more exclusive features.THE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring...

  • Customer Experience

    3 weeks ago

    Melbourne, Victoria, Australia Scape Australia Full time

    Join to apply for the Customer Experience (Nights) role at Scape Australia3 days ago Be among the first 25 applicantsJoin to apply for the Customer Experience (Nights) role at Scape AustraliaTHE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective...

  • Customer Experience

    3 weeks ago

    Melbourne, Victoria, Australia Scape Australia Full time

    Join to apply for the Customer Experience (Nights) role at Scape Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Experience (Nights) role at Scape AustraliaGet AI-powered advice on this job and more exclusive features.THE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring...