Scheduling Officer

2 weeks ago

Wagga Wagga, Australia Right at Home Southern NSW Full time

**ABOUT US**
Right at Home Southern NSW is a leading provider of in-home care and assistance in Australia, committed to improving the quality of life for our clients we serve; ensuring we provide person-centred care to our clients. We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors and those living with disability. Our services help clients to remain safe and independent in their own homes.

**ABOUT THE ROLE**
Right at Home Southern NSW are seeking a qualified, reliable and passionate Scheduling Officer to join us on a permanent full time basis at our Wagga Wagga office.

You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.

As part of your role as Scheduling you will be required to participate in the on-call roster.

You will be responsible for:

- Managing care worker schedules to meet client needs
- Address scheduling conflicts or issues in a timely and professional manner
- Action and document phone calls and communications relating to career scheduling including roster changes, carer sick leave and client enquiries
- Contribute to the continuous improvement of our scheduling process to enhance service delivery
- Professionally liaising with internal and external stakeholders
- General administration duties including printing, scanning and filing of documentation into online systems and portals

We are looking for someone with:

- Experience in scheduling/rostering within the Age Care industry (desirable)
- Experience using Visual Care (desirable)
- Intermediate computer literacy in using a variety of Mac & Microsoft Office programs and online systems
- Exceptional interpersonal and communication skills
- High attention to detail with the ability to prioritise competing or urgent tasks

Essential requirements:

- Work rights in Australia (required)
- Qualification in Business Administration, desirable but not essential
- Applicable industry licences including WWCC & First Aid/CPR
- National criminal history/ police check (or willing to obtain)
- Previous experience in a fast-paced Aged Care or Health Care setting
- Proven ability to manage challenging workloads and schedules
- Immediate start available

As part of your ongoing commitment with Right at Home, you are required to maintain and use your personal vehicle and insurance for work purposes; and uphold your professional registrations and licences throughout your employment.

**CULTURE + BENEFITS**
Be rewarded with more than just your pay, as a Right at Home team member you will be eligible for our Right about You rewards program from your first day with us This exclusive rewards program offers a variety of perks with popular brands across Australia.

**HOW TO APPLY**

Pay: From $65,000.00 per year

Application Question(s):

- Do you have rostering or scheduling experience?
- Do you have experience in fast paced environments and high volume call taking?

Licence/Certification:

- Police Check (preferred)
- Working with Children Check (Blue Card) (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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