Client Service Officer Southern

Division: Homes NSW- Location: Wagga Wagga, NSW, AU, 2650 Albury, NSW, AU, 2640- Req ID: 70724**Client Service Officer**

**Wagga Wagga & Albury | HOMES NSW**

**Southern & western District**
- **Location: 1x Albury and 2xWagga Wagga**:

- **Employment - **Ongoing**:

- **Clerk Grade 2/4, Base Salary range $74,803pa - $86,593pa plus superannuation & annual leave loading and other fringe benefits**:

- **opportunities for learning, development, and internal career progression**

**Your role**

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

As a Client Service Officer, you will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people in social housing, people experiencing homelessness or at risk of becoming homeless.

You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.

**What you’ll do**

You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

**Tenancy Team**:

- Visiting Tenants in their homes on a regular scheduled basis.
- Working with tenants to resolve arrears and / or property care concerns.
- Providing support and advice to resolve instances of anti-social behaviours within tenancies and surrounding neighbourhoods.
- Working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- ‘Ability to link in with and collaborate with a range of Government and non-Government services to provide specialist support to individuals and families to assist in sustaining tenancies identifying and addressing barriers to successful engagement with HOMES NSW’
- Using a range of technologies including IPAD, online phone system and online forms.
- **Access & Demand Team**:

- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.
- Supporting outreach services in local communities and homelessness initiatives.

This is a highly valued role within our agency. There will be something new to accomplish every day working with a range of social housing tenants and applicants and their advocates in a solution focused environment.

**What we’re looking for**
- **Essential Requirements**
Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).
- You are an Australian citizen or permanent resident or have respective right to work Visa in Australia
- Ability to work independently and manage your own work. Including working both independently and within a team environment.
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence and continuous improvement.
- Client service skills with an empathic approach to clients.
- A strong commitment to customer service.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

1. Attach a resume (maximum 2 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

Download the role description.

**Question 1**

When working with clients you may experience challenges. Please provide an example of when you have worked with a complex client, what did you do and what was the outcome?

**Applications close **11:59pm ADET Monday December 2, 2024

**Got a question?**

For more information about the role or what it’s like to work for HOMES NSW, please contact the hiring manager:
Visit Recruitme