Information Specialist
2 days ago
**2 x full time ongoing positions**:
- **Salary range: $76,426 - $98,901 plus super plus salary packaging**:
- **Up to $15,900 in salary packaging and hybrid WFH & office model**
**About the role**
In this role you will act as an entry point for Legal Help's services via phone, webchat or in person. You will focus on providing trauma informed and culturally safe service to First Nations help seekers by building rapport and communicating effectively to gather information and identify legal issues.
This role will also provide information on a wide range of legal matters and connect First Nations help seekers with qualified Victoria Legal Aid lawyers or other appropriate agencies. Your work will contribute to the ongoing improvement and refinement of Legal Help's service delivery model and quality framework by providing feedback and insights relating to First Nations help seeker's experience.
- This is a special measures role and only First Nations people are eligible to apply, as per the Equal Opportunity Act 2010. _
- This role is based at our Melbourne CBD office on Wurundjeri Country._
**About you**
- Demonstrated experience working with the First Nations community, including an understanding of the cultural norms, communication styles and complex issues experienced by First Nations peoples.
- High level diagnostic and problem-solving skills with an ability to use appropriate questioning techniques to accurately assess and address client needs in a trauma-informed way.
- High level communication and interpersonal skills, including good telephone skills.
- Proven ability to work with maturity and resilience, deal with challenging clients with complex needs and cooperate in a team environment.
- Knowledge of legal, community and welfare organisations, and an understanding of good referral practice.
**About Victoria Legal Aid**
We provide legal representation to those who need it most. With over 1300 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.
Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.
**Employee benefits**
- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Opportunity to join Myki Commuter Club(and salary package the cost)
- Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
- Access to discounted Private Health Insurance
**How to apply**
To be considered for this role, please submit your current **resume** and a **cover letter addressing the key selection criteria**.
**Applications close by 11.59pm on Thursday 27 February 2025.**
**Other relevant information**
VLA is committed to putting the safety and wellbeing of children first.
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