Customer Service Representative Wa
5 days ago
Company Description
We are currently looking for consultants to join our Telstra Outbound Sales team.
Telstra, is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services.
**Job Description**:
- Fully work from home role for those that live in the metro area/CBDs of WA
- Chose to work or 9 or 10 day fortnight (post 3 months)
- Internal career progression
- 5 weeks of online full paid training
- A supportive and vibrant culture
- Work from home equipment provided (excluding desk/chair)
**What will a normal day look like?**
You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions. You will also be required to:
- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Answer incoming calls
- Confidently handle technology faults, complaints and trouble-shooting issues
**About you**
This is a full time role with no flexibility. The hours are Monday - Friday between 7am - 7pm and shifts are 7.6 hours.
Fixed NBN internet connection, and appropriate working station is mandatory to be eligible for this position.
Additional Information
**Want to know more? Check out our social media pages**:
- Instagram: tsa_group_
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