Technical Support Analyst

This is a 1-year Fixed Term Contractrole, with the possibility of extension or transition to a permanent position in the future.

**Opportunity Snapshot**:
The Technical Support Analyst will work as part of the Technical Support team in the provision of end user technical support and leverage remote support technologies to support our customers. You will participate in remote and onsite deskside support across Bupa APAC. All services are to be provided in accordance to agreed service level targets, risk, governance & compliance standards. The role will deliver the co-ordinated and timely provision of end user support, through remote technologies, or as required, through onsite support.

**Your Contribution**:

- Effective delivery of second level support for relevant end user devices and services, including:
Mobiles, tablets and printer support
- Provide high level customer service to business users.
- Design and deploy desktop and laptop configurations which support the organisation’s objectives and strategic plans
- Ensure desktop security and virus filtering
- Research technologies and test their potential benefit to Bupa Australia
- Provide a desktop consultation service to business users
- Documentation of processes
- Provide technical support to Service Desk teams
- Provide assistance to other IS teams as requested (e.g., SD, SD Remote & Requests) Legal and regulatory compliance, adherence to internal operating procedures together with the management of business risks is the responsibility of every Bupa employee.
- Consult on platform deliverables to ensure business representatives have realistic expectations of what is being deployed
- Provide deployment support and problem resolution to users of platform systems to support business activities

**Qualifications and training**
- Support Windows 10 PCs/laptops in a networked AD environment; manage PC imaging and SCCM.
- Use ServiceNow and MS Office; follow ITIL processes.
- Deliver excellent customer service with strong communication and problem-solving skills.
- Plan and organize tasks effectively; manage resources and meet deadlines.
- Build strong relationships across teams; resolve conflicts and support team collaboration.
- Focus on customer satisfaction and consistent delivery of high-quality results.
- Demonstrate initiative, pursue development opportunities, and aim for career growth.

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

**Perk highlights**:

- Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional well-being day each year to treat yourself.

**About Bupa**

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services.

**Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.