Customer Service Officer

2 days ago

Erina, Australia Lendlease Full time

Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities. Our purpose is to create places where communities thrive not only for our clients, but importantly for our employees.

Based at our Erina Fair Shopping Centre in Erina, we are looking for a Customer Service Officer to join the Centre Management Team on a casual basis.

The Customer Service Officer represents the face of our Centre and plays a critical role in providing an exceptional customer experience for our customers. This role acts as a key liaison between the Centre Management, the Customer Service Team and our customers, including both our shoppers & retailers.

You will be an exceptional communicator who has strong customer service skills. Your duties will encompass a wide variety of ad-hoc administration, sales and marketing activities, as well as being the first point of contact for the majority of our Customers at the Centre Management desk.

In order to be successful in this role, you will have broad knowledge of customer service principles and a positive, ambitious nature. Specific knowledge within retail management, marketing or administration is not essential, but is desirable. You will also demonstrate exceptional communication and stakeholder management skills.

We embrace the value of a vibrant and diverse workforce and recognise that our people have different experiences and needs at different times. Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success.

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