Education Support Officer
4 days ago
**About CEM**
Christian Education Ministries (CEM) is a protestant non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. CEM is wholeheartedly committed to excellence in education so that students are “well known, well loved, and well taught” by dedicated trained Christian staff.
CEM is a growing network, with 16 schools (including the Australian Christian College schools) and 3 early learning centres, in 5 states, and is also the largest non-government Distance Education and home schooling provider in Australia.
CEM’s national office is located on the Central Coast of NSW (Erina) and we are always on the lookout for individuals who are passionate about Christian Education and have relevant skills and experience to add value to our growing team.
**About the Role**
The Education Support Officer is an entry level service and support role in our new and emerging Education Services team. They will be responsible for the support of our Distance Education customers, including the students, parents, home supervisors, and Australian Christian College staff. This position plays a crucial role in ensuring that they can navigate and utilise education systems efficiently, enhancing both user experience and operational effectiveness.
This full-time role is based at the CEM Erina office and is expected to start as soon as possible.
Key Accountabilities:
- Effectively onboard new Students and Supervisors/Parents into Education Systems (Primarily Canvas)
- Deliver Technical support to address customer needs, ensuring as many enquiries as possible are resolved without the need for escalation.
- Provide Level One triaging and helpdesk support for our Education Services and Systems (e.g. Canvas, Salesforce, Intercom, Canva)
- Provide high levels of customer support and service to accurately diagnose issues and offer effective resolutions to minimise system down-time and loss of productivity.
- Promptly allocate unresolved calls to ensure responsive and timely customer service.
- Stay updated on changing ICT standards and technology to ensure compliance with current services.
- Stay updated on current policies and practices surrounding child safety and wellbeing.
- Perform other duties as assigned to support CEM's goals and objectives.
**Requirements**:
- Exceptional communication skills
- An eagerness to engage in problem solving and a desire to continually learn
- Familiarity with Educational Technologies not required, but would be beneficial
- Familiarity with school operations and practices not required, but would be beneficial
- General Capability with technology (Mac, iOS, Google, Zoom etc)
- Devout commitment to live and work in accordance with the Christian Faith and its values.
- Hold and maintain a valid Working with Children Check.
**Benefits**
CEM employees can access a range of staff benefits, including:
- EAP program
- Employee benefits program with 15-50% off leading retails brands
- Being part of a growing group of organisations that are reimagining Christian Education in Australia.
- Grow in your faith, skills and experience.
- Being part of a faith community that shares regular devotions and prayer.
-
Erina, Australia Earlyhood Education and Care Full timeWork off the floor as a mentor to the Educational Leader and Compliance Leader - Flexible working arrangements - Family-based Childcare Centre Earlyhood Education & Care is dedicated to sourcing the most passionate and sought-after Early Childhood Educators & Teachers across Sydney. We provide specialist recruitment services to the Early Childhood Sector...
-
Office Support
2 weeks ago
Erina, Australia Northrop Consulting Engineers Full timeAn exciting opportunity to work with a highly regarded engineering consultancy - Industry benchmarked salary package and annual salary reviews - Rewarding, friendly and inclusive culture | Part time option available | Erina **The Company** Northrop Consulting Engineers is an employee owned, multi-discipline consultancy that has been established for over 45...
-
Preschool Room Educator
6 days ago
Erina, Australia Earlyhood Education and Care Full timeWork full or part time (3 days minimum) - Paying $30-$45ph - Choose your days **Earlyhood Recruitment** have an exciting opportunity for a Certificate 3, Diploma or working towards ECT to join an exceeding centre on the Central Coast. Get paid to laugh, have fun, and entertain a centre full of smiley faces every day. This role is very rewarding and is...
-
Project Support Officer
1 week ago
Erina, New South Wales, Australia Central Coast Council Full time $60,000 - $78,800 per yearWant to assist in delivering key services to the community? Do you love to identify unique solutions to problems? We are currently seeking a new Project Support Officer and if you have these skills this might be your chance to rewrite the future with us.Exciting opportunity to be involved in the delivery of essential infrastructure for the communityWork/Life...
-
Video Editor
1 week ago
Erina, Australia Christian Education Ministries Full time**About CEM** Christian Education Ministries (CEM) is a protestant non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. CEM is wholeheartedly...
-
Pr & Communications Specialist
2 days ago
Erina, Australia Christian Education Ministries Full time**About CEM** Christian Education Ministries (CEM) is a protestant non-denominational, Christian Education organisation whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. CEM is wholeheartedly...
-
Architect
6 days ago
Erina, New South Wales, Australia Christian Education Ministries Full time $80,000 - $120,000 per yearAbout CEMChristian Education Ministries (CEM) is a protestant non-denominational, Christian Education organisation whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. CEM is wholeheartedly committed to...
-
Program Manager
4 days ago
Erina, New South Wales, Australia Christian Education Ministries Full time $80,000 - $120,000 per yearAbout CEMChristian Education Ministries (CEM) is a protestant non-denominational, Christian Education organisation whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. CEM is wholeheartedly committed to...
-
PR & Communications Specialist
2 days ago
Erina, New South Wales, Australia Christian Education Ministries Full time $80,000 - $120,000 per yearAbout CEMChristian Education Ministries (CEM) is a protestant non-denominational, Christian Education organisation whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. CEM is wholeheartedly committed to...
-
PR & Communications Specialist
2 days ago
Erina, New South Wales, Australia Christian Education Ministries Full time $80,000 - $120,000 per yearAbout CEMChristian Education Ministries (CEM) is a protestant non-denominational, Christian Education organisation whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. CEM is wholeheartedly committed to...
