Area Manager

1 week ago

South Brisbane, Australia Learning Links Full time

The Area Manager role is a newly created role within our organisation and will oversee the day-to-day operations of our Charity Housie (Bingo Callers / Fundraising Attendants) team in the QLD and Northern NSW region. This is an integral part of the Housie Leadership Team and also an exciting time for Learning Links as we are currently in a strong growth period.

**The responsibilities of this role include**:

- Manage all operational elements related to housie sessions in allocated Clubs, including but not limited to running sessions to targets, promotions, stocktakes, training of new staff, ordering stock for sessions where required.
- Lead, develop, train, and upskill the team of Bingo/Housie Workers.
- Meet with prospective Clubs/venues with regards to hosting new session and drive growth in QLD and Northern NSW
- Liaise with Clubs and patrons to ensure that strong and professional relationships are built and maintained.
- Use customer feedback and financial results to make and recommend improvements to the services.
- Work with Session Supervisors to ensure that all session reports are completed in portal in a consistent manner, within 1 business day of the completion of the session.
- Roster staff including managing leave, conducting training and induction, and managing WHS and return to work plans.
- Conduct regular meetings with Bingo/Housie Workers as well as Self Reflection reviews.
- Coach Bingo/Housie Workers to ensure sessions are delivered to a high standard and positive relationships are built.
- Manage customer complaints.

**About you**
- Strong team leadership experience
- More than 2 years relevant experience in a similar role
- Rostering experience, and experienced in managing leave across a team
- Strong communication skills and customer service experience
- Relationship/Stakeholder management
- MS Office experience
- ** **Proficient computer skills

**About Learning Links**

Learning Links have over 50 years’ experience in providing evidence-based therapy, education, and support services to help children build the skills and confidence to learn, develop and thrive. We work in close collaboration with parents, professionals, and schools to work towards our vision of creating a community where difficulties learning is no longer a barrier to a fulfilling life.

Diversity, Equity and Inclusion as well as creating a sense of belonging is important to us and you will have a structured and detailed onboarding program to give you a great start in understanding the culture.

Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a Police check.

For further information about Learning Links and a Position Description please click on the link LINK to careers page.

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