Administration Assistant

Posted: 04/06/2025
- Closing Date: 04/07/2025
- Salary: $62,000.00 - $65,000.00
- Job Type: Permanent - Full Time
- Location: Perth
- Job Category: Higher Education - Administration

As our Administration Assistant, you'll be our behind-the-scenes hero keeping the Higher Education team running like clockwork. You’ll play a central role in supporting both our students and academic staff with tasks ranging from enrolments to exam preparation and orientation.

This is more than just administration, it’s the engine room of the student journey. If you're organised, process-driven, and have a knack for prioritising time-sensitive workloads, this is your chance to be part of a supportive, high-performing team that values clarity and consistency.

**What you’ll do**
- Be a trusted point of contact for student queries about enrolments, unit selection, deferrals, fees, and academic timelines — **always responding within 48 hours.**:

- Process offers, acceptances, deferrals and course changes in coordination with the Admissions team.
- Keep student records sharp and up to date across our systems (SMS, LMS, Paradigm).
- Coordinate tutorial scheduling each study period and support academics with timetabling queries.
- Assist with graduation processing — checking eligibility, issuing completion letters, and preparing documentation.
- Monitor and follow up on tuition payments in collaboration with Finance.
- Prep orientation packs for on-campus students and ensure everything is ready before each intake.
- Support exam and test administration, including printing, invigilating, and managing attendance.
- Pitch in across the Perth campus — covering reception, setting up classrooms, supporting Learning Support Officers, and more.
- Process transcript requests and manage shared inboxes to keep student communications running smoothly.
- Maintain tidy shared spaces like the student kitchen and keep things humming behind the scenes.
- Contribute to internal process improvements and take on other ad hoc admin tasks as required.

**What you’ll bring**
- A calm, collected approach and the ability to juggle multiple tasks with ease
- High attention to detail — you take pride in getting things right the first time
- A proactive mindset and willingness to go the extra step to help a student or teammate
- Great time management and able to work to clear processes and guidelines
- The ability to work both independently and collaboratively in a fast-paced environment
- Able to simplify complex processes to ensure efficiency for our students

**Desired Skills and Experience**:
**Experience & Skills**
- Minimum 2 years in an administrative or support role
- Familiarity with student management systems and/or learning platforms like Moodle will be highly regarded as will prior experience/understanding of the higher education sector, particularly TEQSA, ESOS, or CRICOS
- Experience supporting international students or working in regulated environments will be a bonus
- Demonstrated experience in high-quality customer service delivery.
- Confidence using Microsoft Office suite

**About EIT**

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing an exciting period of rapid growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations.

**Why Join Us?**

**Work-Life Balance**: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education.

**Professional Growth**: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

**Employee Wellbeing**: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training.

**Inclusive Culture**: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords - they're integral to who we are. We're proud to be registered