Visitor Experience Officer

**Position Number**:TBC

**Directorate**:Cultural & Community Services

**Service**:Economic Development & Visitation

**Location**:Katoomba HQ

**Date Created/Updated**January 2025

**Position Classification**:Band 6

**POSITION PURPOSE/OBJECTIVE**

Blue Mountains City covers the traditional lands of the Dharug and Gundungurra First Nations
people.

The Visitor Economy Service has focused on building opportunities with Traditional Custodians
and the local First Nations Community with successful expansion of local Indigenous product
sales and visibility across the Visitor Information Centres.

The Visitor Experience Officer will work with Traditional Custodians, the local First Nations and
broader community following cultural requirements to identify, develop, source and coordinate
Indigenous led opportunities to deliver destination products including retail products for sale
through the Visitor Information Centres and other Council facilities.

**RELATIONSHIPS**

**Reports to**:Visitor Experience Coordinator

**Reports to**:P00208

**Staff Responsibility**:Nil

**Key Internal Relationships**:First Nations team, Visitor Information Centres
Communications & Marketing team, Managers, Project
Managers, Team Leaders and Officers across the
organisation.

**Key External Relationships**:Dharug and Gundungurra Traditional Custodians
(individuals and groups), organisations representing
First Nations peoples, and individuals of the City’s First
Nations community, Government agencies and other
external stakeholders.

**KEY RESPONSIBILITIES**

The Visitor Experience Officer is responsible for:

- Develop authentic, reliable First Nations and other tourism product that meets visitor

demand while delivering on Aboriginal Advisory Councils Pathways Strategic plan and

BMCC’s Statement of Recognition and Commitment, strengthening the resilience of the

community through truth telling, knowledge sharing, commitment and mutual respect.
- Mentor and support First Nations and other creatives and artists in development of

product, packaging and price.
- Source and develop new and established supplier agreements, in consultation with the

Visitor Experience Coordinator, assist in the display and promotion of First Nations

products, artworks and experiences including workshops.
- Assist in seeking funding through state and federal grant programs to facilitate the

development of First Nations and other cultural opportunities while relieving pressure on

operational budgets.
- Contribute to achieving the vision and objectives of the THRIVE objectives of the

Community Service Plan 2035, and the Destination Management Plan 2025.
- Assist in the creation of comms and marketing plans to ensure promotion of the products

and workshops.
- Provide administration and project support to the Visitor Economy team.

**GUIDING PRINCIPLES**
- We act as one organisation responding to the changing needs of our community while

protecting and enhancing our World Heritage environment
- We are strategy led, driven by our Community Strategic Plan with clear priorities and focus
- We are service focused we continuously improve service provision and provide excellent

customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation, operations and culture

for our employees, our community and our environment
- We are a socially, environmentally and financially sustainable organisation, living within

our means, ensuring best value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work Safe
Home safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting
Community

**WORKPLACE HEALTH AND SAFETY**

Ensure compliance with WHS obligations and responsibilities as outlined in Councils policies
and procedures and under the relevant WHS legislation. These include but are not limited to
identifying potentially unsafe situations or work practices and notifying your Supervisor or
Manager (or the Health, Safety Manager/Area Safety Representative); never performing a
task that you believe is dangerous or for which you do not have the experience, or have not
received appropriate instructions and training or where the correct equipment to carry out the
task safely is not available; always work in a safe manner and in accordance with safety
instructions, where applicable; use the work equipment supplied for the job, in accordance
with the manufacturer's instructions), and any personal protective equipment, which the
Council deems necessary and has provided; be safety aware and report any actions to your
line manager which will assist the Council to meet its legal workplace health and safety

obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required at
all times to comply with Councils Asbestos Management Plan and Policy.

**COMPLIANCE & RISK**

You will support the team