Customer Support Officer Full Time Gregory Hills

20 hours ago

Gregory Hills, Australia The Australian Health Company Pty Ltd Full time

READY FOR ANYTHING

At The Australian Health Company we live and work by our purpose to assist as many NDIS clients as we can to enjoy the important things in life. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We put heart into everything we do which guides us to create amazing things for our clients, our people and our communities.

Job description:
The Role

You will be working with a dedicated team of professionals who are passionate about building a sustainable organisation that enhances the lifestyle of people with disability.

You will be responsible for coordinating our NDIS services with the assistance of the company directors, Operations Manager and Operations Officer. You will be provided with the resources required to kickstart your role with comprehensive training and ongoing support.

Key Responsibilities:

- Primary point of contact for participant intake, leading the support service delivery team and client outcomes, whilst liaising with the Operations team. This includes managing client’s enquiries, complaints and feedback.
- Day to day management of NDIS services and business operations, ensuring efficient, safe and high quality of client support and services.
- Ensure compliance with policies, procedures and systems.
- Build and maintain a viable and stable customer base.
- Assessing client needs, recommending and explaining the relevant NDIS services offered by The Australian Health Company (AHC).
- Manage all client and stakeholder calls and enquiries that come through in a timely manner with a sense of urgency.
- Liaise with our stakeholders with the utmost of professionalism.
- Manage all services and bookings from start to finish.

Skills and Experience:

- Knowledge of NDIS practice Standards and funding models practice approach, developing and implementation of tailored-care plans regarded but not essential
- High Level consultation skills with people living with disability, or chronic conditions, whilst demonstrating awareness of the key issues faced by people with disabilities or chronic conditions and the importance of choice and control regarding the support they receive
- Excellent written and verbal communication skills
- Impeccable time management and multi-tasking abilities
- Solid computer literacy and capacity to use cloud based software is essential
- Always demonstrating confidentiality and building trustworthy relationships

Ready for anything? Let’s talk.

Start your career journey with us and click ‘Apply’

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Gregory Hills, NSW 2557: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your pay expectations?

Work Authorisation:

- Australia (required)

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