Guest Service Agent

1 week ago

Mascot, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024301056
**Location**: Mascot, New South Wales
The Hotel
Stamford Plaza Sydney Airport is a 315 room 5 star Hotel located in Mascot near the Sydney domestic airport and home to the biggest conference centre at the airport. Our excellent service and accommodation set us apart from our competitors and provide guests with the best in hospitality experience from the moment they walk through the door.
The Role
We are currently seeking an enthusiastic and guest-focused Full Time Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport. The Guest Service Agent has full responsibility to provide the highest level of guest service throughout every interaction with our guests.
Key responsibilities and tasks consist of, but are not limited to
Provide efficient and professional service and ensure a smooth check in and check out process for guests
Give a friendly welcome every time a guest comes past the reception desk
Prepare group arrivals under the supervision of the senior receptionist
Handle foreign exchange transactions for guests, including converting credit card transactions into foreign currency
Report any complaints or suspicious actions to the Assistant Manager on duty or the Assistant Front Office Manager
Endeavour to sell rooms and other Hotel facilities whenever possible
Attend to car park charges and validations ensuring all are correct. Answer all communications from the car park, boom gate exit buzzer, checking all guests have paid
To be successful in this role, you will require the following
Previous hotel experience is highly desirable
Must be proficient in Microsoft Office programs
Knowledge of a reservations system, Opera is an advantage
Strong accuracy and attention to detail
Ability to work under pressure
Excellent customer service skills
Exceptional organisational skills and the ability to follow tasks through to completion
Ability to foster team spirit with a positive and 'can do' attitude
Excellent problem solving and researching skills
Proactive and positive focus with a passion for hospitality and travel

**Benefits**:
Great employee discount on food & beverage at all Stamford Hotels & Resorts;
Dry cleaning for uniform;
Free duty meals and car parking;
Learning and development opportunities.
How to Apply
If this is the challenge you are looking for and if you have a passion for the Hospitality Industry, please apply.
Stamford Hotels and Resorts is an Equal Opportunity Employer.
The successful applicant must hold or be willing to obtain a National Police Clearance.
spsa

  • Guest Service Agent

    2 weeks ago

    Mascot, Australia PULLMAN Full time

    Company Description Are you a master of first impressions? Do you have a passion for hospitality and enthusiasm for working with people? Pullman Sydney Airport is looking for a Full Time Guest Service Agent to join our friendly and dynamic Front Office Team. With exceptional customer service skills, you will need to anticipate our guests' needs and strive...

  • Real Estate Agent

    2 days ago

    Mascot, Australia JP Real Estate Full time

    **Are you a driven and ambitious Licensed Agent ready to elevate your real estate career? We are seeking dynamic professionals to join our unique collaborative network. This is your chance to maintain your personal brand while leveraging the collective strength of motivated, like-minded agents.** **What We Offer**: - ** Brand Autonomy**: Continue to grow...

  • Guest Service Officer-australia First In-terminal

    7 days ago

    Mascot, Australia Plaza Premium Lounge Australia Full time

    About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate. Our promise to you: - We will respect and...

  • Associate Global Forwarding Agent

    2 days ago

    Mascot, Australia C.H. Robinson Full time

    Job ID: R45687 **Associate Global Forwarding Agent** Primary Location: Mascot, New South Wales Australia C.H. Robinson is currently seeking an Associate Global Forwarding Agent (AGFA) to join our operations team in Sydney. The AGFA will be the primary point of contact for their assigned customer accounts, managing the full shipment lifecycle to ensure...

  • Associate Global Forwarding Agent

    3 days ago

    Mascot, Australia C.H. Robinson Full time $60,000 - $100,000 per year

    Job ID: R45687Associate Global Forwarding Agent Primary Location: Mascot, New South Wales AustraliaC.H. Robinson is currently seeking an Associate Global Forwarding Agent (AGFA) to join our operations team in Sydney. The AGFA will be the primary point of contact for their assigned customer accounts, managing the full shipment lifecycle to ensure accuracy...

  • Associate Global Forwarding Agent

    53 minutes ago

    Mascot, Australia C.H. Robinson Full time

    Job ID: R43465 **Associate Global Forwarding Agent** Primary Location: Mascot, New South Wales Australia C.H. Robinson is currently seeking an** Associate Global Forwarding Agent** to join the Modal Operations team in Sydney. Are you a recent University Graduate looking to kickstart your career in a dynamic and fast-growing industry? In this entry-level...

  • Passenger Service Agent

    1 week ago

    Mascot, Australia iDA Australia Full time

    Great Opportunity for a Ground Service Agent at Sydney International Airport! **All applicants need to hold the full work rights to work permanently in Australia as we are not able to sponsor your work visa. Please note: This is Full-time role on Shift work. We are looking for someone who is able to work with all shift type: Morning shift, Day shift, and...

  • Reservations Agent

    2 weeks ago

    Mascot, Australia PULLMAN Full time

    **Company Description** Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around...

  • Customer Service Agent

    2 days ago

    Mascot, Australia Wymap People Full time

    Wymap People are currently seeking Airline Customer Service staff to support major Airlines at Sydney Airport on a long-term ongoing basis. **About the role**: - Supporting day to day activity for domestic flights. - Working within a fast faced environment. - Entering data into required systems to support live reporting. - Uphold client...

  • Passenger Service Agent

    2 days ago

    Mascot, New South Wales, Australia OACIS Full time $60,000 - $90,000 per year

    Role: Passenger Services AgentWhere: Sydney Airport (hello, M5 on‑ramp)When: Applications close 10 October 2025We're Not Hiring… We're BoardingForget beige job ads. This is your boarding call to join OACIS — the aviation services crew that's shaking up the way people travel.We're the team that turns airport chaos into calm, queues into smiles, and...