Guest Service Agent

3 days ago

Mascot, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024301056
**Location**: Mascot, New South Wales
The Hotel
Stamford Plaza Sydney Airport is a 315 room 5 star Hotel located in Mascot near the Sydney domestic airport and home to the biggest conference centre at the airport. Our excellent service and accommodation set us apart from our competitors and provide guests with the best in hospitality experience from the moment they walk through the door.
The Role
We are currently seeking an enthusiastic and guest-focused Full Time Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport. The Guest Service Agent has full responsibility to provide the highest level of guest service throughout every interaction with our guests.
Key responsibilities and tasks consist of, but are not limited to
Provide efficient and professional service and ensure a smooth check in and check out process for guests
Give a friendly welcome every time a guest comes past the reception desk
Prepare group arrivals under the supervision of the senior receptionist
Handle foreign exchange transactions for guests, including converting credit card transactions into foreign currency
Report any complaints or suspicious actions to the Assistant Manager on duty or the Assistant Front Office Manager
Endeavour to sell rooms and other Hotel facilities whenever possible
Attend to car park charges and validations ensuring all are correct. Answer all communications from the car park, boom gate exit buzzer, checking all guests have paid
To be successful in this role, you will require the following
Previous hotel experience is highly desirable
Must be proficient in Microsoft Office programs
Knowledge of a reservations system, Opera is an advantage
Strong accuracy and attention to detail
Ability to work under pressure
Excellent customer service skills
Exceptional organisational skills and the ability to follow tasks through to completion
Ability to foster team spirit with a positive and 'can do' attitude
Excellent problem solving and researching skills
Proactive and positive focus with a passion for hospitality and travel

**Benefits**:
Great employee discount on food & beverage at all Stamford Hotels & Resorts;
Dry cleaning for uniform;
Free duty meals and car parking;
Learning and development opportunities.
How to Apply
If this is the challenge you are looking for and if you have a passion for the Hospitality Industry, please apply.
Stamford Hotels and Resorts is an Equal Opportunity Employer.
The successful applicant must hold or be willing to obtain a National Police Clearance.
spsa

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