Customer Care Assistant

6 days ago

Hove, Australia Alwyndor Aged Care Full time

**Full Time
- (12-Month Maternity Leave Cover)**:

- ** Work with a supportive and friendly Customer Care team.**:

- ** $39.50 ph plus salary packaging**

**About the organisation**

Set within beautiful grounds in the seaside suburb of Hove, Alwyndor delivers on-site residential living and support at home services, along with therapy and wellbeing services that empower the people in our communities to live healthy, engaged and fulfilled lives.

Alwyndor’s welcoming, high-quality facilities include 144 residential, dementia, respite care beds, transitional and care awaiting placement beds, together with allied health, therapy and wellness programs and home support packages that support people in Adelaide’s southern metro communities.

**About the opportunity**

We are seeking a motivated **Customer Care Assistant** to join our friendly Customer Care team for a **12-month full-time maternity leave cover**.

Reporting to the Customer Care Team Leader, your responsibilities will include:

- Providing prompt, professional administrative support to clients, visitors, volunteers, and staff
- Acting as the first point of contact via phone or face-to-face, answering queries or directing them to the appropriate team
- Booking, cancelling, and updating client appointments on behalf of stakeholders
- Medium to advanced skills in the use of Microsoft Office
- Strong data entry skills and an understanding of database administration
- High self-motivation and ability to deliver high-quality outcomes
- Advanced verbal and written communication skills
- Experience preparing correspondence and reports
- Availability to work a roster between **8:00 am - 6:00 pm, Monday to Friday**

**Desirable but not essential**:

- Experience in the aged care sector
- Familiarity with CHSP and MAC Portal

You must also be willing to obtain a National Police Certificate before commencing employment as well as a functional assessment.

Alwyndor is a family friendly community organisation and understands the importance of work/life balance.

Alwyndor is an equal opportunity employer. People from culturally and linguistically diverse backgrounds, of Aboriginal and Torres Strait Islander descent and people with disabilities are encouraged to apply. Nursing and Health Professional Students are encouraged to apply.

**It’s an exciting time to join Alwyndor**
If this sounds like the role for you, please **APPLY NOW** by submitting a combined cover letter and resume.

No recruitment agencies please.

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