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Service Adviser

2 weeks ago

Ballarat, Australia Central Machinery Services Full time

Central Machinery Services, Ballarat’s leading farm machinery dealership and service centre, is currently looking for an additional Service Advisor.

**Essential Criteria**:

- Excellent planning and organising skills
- Great people skills
- Prioritisation and reprioritisation skills
- Excellent communication skills both verbal and written
- Excellent time management skills
- Team player
- High level computer skills, Microsoft Office suite of products

**Preferred Criteria**:

- Mechanical knowledge
- Previous experience with the agricultural industry will be an advantage
- Forklift licence desirable but not essential
- Current manual drivers’ licence

**Key Tasks for the Workplace**:

- Adhere to workplace health and safety policies and proactively contribute in maintaining a safe and clean work environment
- Display a positive attitude and be an active member of the team
- Treat others with respect
- Follow direction provided by senior members of the team, where authorised

**Key Tasks for the Job****:

- Book Repair Order (RO’s), request parts, notify customers of time frame and rough expenses
- Up sell labour, parts, sales for any extra work possible
- Customer relations including booking enquiries future service follow ups
- Customer updates on progress and attempt to quote extra work if needed
- Make contact with customers regarding upcoming machinery servicing, ongoing works, booking and deliveries
- Recording customer satisfaction on CRM (Customer Relationship Merge) software after service follow-ups

***Behaviors Required**:

- Teamwork
- Customer focus
- Personal motivation
- Loyalty to the job and the business
- Honesty and integrity

**The Details**
- **Hours**: Full time
- ** Location**: Ballarat, Victoria, Australia

If you are looking to begin, or progress your career in the Agricultural industry, take pride in your work and enjoy being part of a successful team then this may be the role for you Please direct any questions to our Service Manager, Kerry Wellwood 0427 363 345.

**CMS** **is the home of leading brands in the agricultural industry, including Massey Ferguson, Fendt, Challenger, Valtra, Iseki, Gleaner, AgriSpread, Can-Am, Croplands, Trimble, Rogator and Silvan.

This is a **full time position** located at our Ballarat dealership.