Customer Success

15 hours ago

North Sydney, Australia SignUp Software Full time

SignUp Software continues to grow, and we are seeking a motivated and skilled Customer Success & Care Functional FO Consultant to join our dynamic team in Australia. The role is perfect for you who want to work at a fast-growing, successful global Cloud Software Company.

In this role, you will leverage your finance and technical expertise to ensure our customers maximize their use of our Dynamics 365 Finance and Operations (D365FO) solutions. You will play a pivotal part in delivering exceptional support and guidance, fostering long-term relationships that drive satisfaction and success.

**Technical Skills & Experience**
- 2+ years of Finance experience (preferable Accounts Payable area) or experience with IT support role preferred
- Previous experience with Dynamic 365FO
- Good listening skills, with the ability to quickly resolve problems, and action solutions with the ability to work under pressure.
- Understanding and assimilating information from various sources
- Being able to recognise and deal with conflict or sensitive situations
- Self-motivated and driven to achieve professional success in a team-based consulting environment.

**Personal Skills**
- Driven to continuously improve personally as well as our Business and our Client’s business
- Fluency in English both written and verbal
- Ability to organise your own time and resources
- Effective and clear written communication skills
- Effective communication with stakeholders at all levels both external and internal
- Ability to work autonomously or in a team and adapt in dynamic environments.

**Tasks**
- D365 Consultant (FO)
- Product Demonstrations
- New Product Demonstrations & Support
- Requirements Gathering
- Statement of Work Development
- Customer SOW Project Delivery
- Technical Advisory / Triage
- Support Ticket & Development Ticket Management
- Support Backup
- Product Business Case Development
- Process & Systems Development

**What** **we can offer you**
- Competitive compensation package
- To be part of a successful international company (HQ in Sweden)
- To be a part of a kind team always close to a laugh
- Helpful colleagues with great competence and experience
- Continuous competence development
- The use of the latest technology in your work equipment

**Additional** **information**
- Full time
- Start date - as soon as possible
- This role is hybrid and allows you to work remote and on site together with the Customer Success team in APAC.

**About us**
SignUp Software was founded in 1999 and introduced ExFlow in 2003. Over the years, SignUp Software has earned a strong reputation in the Microsoft Dynamics community for its solutions in financial process automation. The solutions in the ExFlow product portfolio are built in Microsoft Dynamics 365 and utilize Azure Services, specifically designed for the “Office of the CFO”.

SignUp Software currently operates from Sweden where it is headquartered, Denmark, Norway, Netherlands, Germany, UK, USA, Canada, Singapore, Malaysia, and Australia, and has over 200 employees and partnerships with more than 100 resellers worldwide. Globally, over 2 000 customers rely on ExFlow to enhance their financial processes in more than 60 countries.

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