Team Leader, Enterprise Services

$133,579 to $139,939
- Ongoing, full-time
- Kelvin Grove (hybrid option available)
- **Reference number: 25379**:

- ** Term**: Ongoing, full-time
- ** Remuneration**: $158,080 to $165,606 pa (HEW9) (inclusive of $133,579 to $139,939 salary pa, 17% superannuation and 17.5% recreation leave loading)
- ** Location**: Kelvin Grove (hybrid option available)
- ** Open to**:Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

**Who are we looking for?**
We are seeking a Team Leader, Enterprise Services to join Digital Business Solutions, Administrative Division.

The Team Leader, Enterprise Services, is pivotal to overseeing the management and optimisation of hardware, software, and print vendors, contracts, and managed services. This role is crucial in ensuring that these services are efficiently integrated, deliver exceptional value, and are cost-optimised to support the university's strategic goals. The team will be responsible for providing comprehensive reports and dashboards that monitor the performance and effectiveness of these services. By facilitating regular Vendor Relationship meetings, you will foster collaboration between QUT staff and external partners. The Team Leader, Enterprise Services will manage significant budgets, ensuring that vendor services are not only effective but also continually improving. The role will drive initiatives to enhance service delivery, focusing on efficiency, value delivery, and cost optimisation.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**About us**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy.

**What you need to succeed**
- Education, training, and/or relevant experience equivalent to postgraduate qualifications in business, IT, or a related field, combined with experience in vendor and contract management.
- Demonstrated experience in leading the management of complex vendor relationships and contracts including the oversight of significant budgets, ensuring cost optimisation and value delivery from vendor services.
- Proven analytical skills, with experience in providing detailed reporting and dashboards to monitor service performance, effectiveness, and budget alignment.
- Excellent communication and negotiation skills, with the ability to influence and engage stakeholders at all levels, fostering alignment with university objectives and strong partnerships with external providers.
- Demonstrated experience driving service improvement initiatives, with a focus on efficiency, effectiveness, and continuous improvement coupled with a strong understanding of risk management and compliance related to vendor contracts and service delivery.
- Demonstrated knowledge of industry trends and best practices in vendor and contract management, with a commitment to leveraging this knowledge to drive innovation and strategic alignment.

**Life at QUT**

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

- A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
- Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
- Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
- Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
- Purchased Leave Scheme - up to 8 extra weeks.
- Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
- Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
- Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

**Belong at QUT**

We are guided by our values o