Membership Engagement Manager

Join our Passionate, Collaborative & Inclusive Team and Shape a Sustainable Water Future
Are you ready to make a real difference? We are the Australian Water Association (AWA), the country's largest water network, and we're on a mission to inspire and drive a sustainable water future. With our 60 years of impactful contributions to the water sector, we're proud to have positively impacted the lives of Australians and beyond.
Now, we're embarking on an exciting digital transformation journey, putting our members at the heart of everything we do. We're looking for a dynamic and driven individual to join us in a part-time role (4 days per week) based in vibrant Chatswood. With our hybrid work environment (3 days in office, 1 day WFH), you'll enjoy the perfect blend of collaboration and flexibility. Plus, you can start immediately
Your role will be instrumental in our membership growth and retention efforts, all while delivering an exceptional member experience. As part of our diverse and innovative team, you'll have the opportunity to shape our future and contribute to a truly member-centric organisation.

**Here's what you'll be doing**:

- Support our NSW and ACT Branches and Specialist Networks to deliver engaging activities and events that drive our Strategy'25 objectives.
- Attract new members and ensure their retention by providing an unforgettable member experience.
- Embrace Agile ways of working as you manage multiple projects and initiatives, seamlessly balancing existing member processes and services.
- Become a true CX champion by leveraging our cutting-edge CRM platform, HubSpot. You'll drive member engagement and deliver a top-notch experience at every stage of their journey.
- Foster a culture of unity by connecting and collaborating closely with colleagues and members across the country.

**What you bring to the table**:

- You've got 5+ years of experience in a customer or member relationship role, and your knack for event and project management is unmatched.
- Building strong partnerships across multiple committees and projects simultaneously is second nature to you.
- Your excellent communication skills, both written and verbal, enable you to craft compelling content for various internal and external platforms.
- Time, budget, and sales management are your superpowers, and you're proficient in major business packages like Zoom, Word, Excel, PowerPoint, Office 365, and SharePoint. Plus, you're always ready to learn new technologies and systems.
- You hold a tertiary qualification in a relevant discipline (e.g., Communications, Business Administration, Marketing) or have equivalent demonstrable work experience.

Bonus points if you have previous membership association and committee management experience and are familiar with HubSpot CRM.

**Why AWA is the place for you**:
At AWA, you'll be part of a diverse and supportive team that shares a common goal—inspiring positive change. We foster an open-minded, forward-thinking, and inclusive culture that values your unique perspective. As an AWA team member, you'll enjoy a range of employee benefits, including:

- Flexible work arrangements and a hybrid work environment that prioritize your work-life balance.
- Time off in lieu to recharge and unwind.
- A strong focus on your professional development, with mentorship opportunities to help you grow.
- Wellbeing initiatives that prioritize your physical and mental health.
- Birthday leave to celebrate your special day.
- Salary packaging options that maximize your earnings.
- Access to exclusive discounts from a wide range of retailers and entertainment providers.

And guess what? We've just moved into a brand-new office space in Chatswood, designed to inspire and fuel your passion

**Diversity, Equity, and Inclusion**:
We believe that diversity, equity, and inclusion are not just buzzwords but the keys to unlocking our full potential. We celebrate and embrace differences in all that we do by supporting and incorporating diverse talents, knowledge and perspectives.