Member Engagement Specialist

2 days ago

Chatswood, Australia Beaumont People Full time

Join a passionate & collaborative team.
- A proactive & customer-centric professional.
- drive & enhance member engagement.
- Member Engagement Specialist - NSW & ACT
- Australian Water Association (AWA)
- NFP Member Organisation
- Part-time, Permanent - 4 days a week, 0.8 FTE (30 hrs)
- Chatswood NSW 2067 - WFH & WFO

**About the Organisation**
The Australian Water Association (AWA) is a prominent non-profit member organisation dedicated to promoting the sustainable management and use of water resources in Australia. It serves as a leading advocate, knowledge hub, and networking platform for professionals and stakeholders across the water sector.

**About the Role**
In this role you will drive the acquisition and retention of members, ensuring they value and benefit from AWA services to increase overall engagement. You will collaborate with specialist networks, committees, and other associated groups to strategically deliver member services, activities, and programs within the state.

**About You**

**Duties include but are not limited to**:

- Drive a proactive and service-oriented approach to membership growth and retention.
- Support branch and specialist network committees to enhance member experience through programs and events.
- Build relationships with stakeholders to support strategic goals and improve member experience.
- Manage budgets to meet targets for membership, sponsorship, and events.
- Assist in communication and marketing activities.
- Conduct reporting, maintain accurate member data and perform other ad hoc duties.

**To be successful you will have**:

- Experience within a membership, customer experience or stakeholder engagement role.
- Experience in acquisition and retention of customers/members.
- Passionate in delivering exceptional customer service.
- Professional, personable, and motivated with the ability to thrive in a collaborative team.
- Strong stakeholder engagement skills.
- Exceptional verbal and written communication skills.
- Ability to interpret and translate data into member insights.

If you enjoy driving member experiences, whilst being a part of a collaborative and passionate team**... Please APPLY NOW

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