Customer Care Officer

Employment Type: Full time

Hours: 76 hours per fortnight

Location: Werribee Mercy Hospital and Mercy Hospital for Women

Application: Please upload resume, cover letter, driver licence, police check, VISA status, relevant qualifications and other documentation as listed in the job ad

About the opportunity:
The Customer Care Officer will have superior communication, troubleshooting, and problem management skills which will be used to undertake the following functions;- Provide 1st level remote and in person Information Technology and Telecommunications support to Mercy Health staff and facilities.- Triage and action customer queries, incidents, problems, and requests; gather information and problem description; attempt to resolve problem and if unable to, refer unresolved calls to 2nd level support teams; log and close calls via the ServiceNow service desk tool.- Participate in 1st level After Hours support roster.- Participate in Information Technology Projects.- Achieve minimum personal NPS score (and team NPS score)- Other duties as defined assigned by the Head of Business Technology Health Services.

You will also be required to provide evidence of, or in the process of obtaining:

- A current Police Record Check
- Current COVID-19 certificate, proof of current influenza vaccination and other vaccination status consistent with public health orders.

Why Mercy Health?

Every organisation has a list of values, but at Mercy Health, you’ll find we truly live them. Our teams dig deep to deliver for patients, clients and residents. So, we think it’s essential that in return, we invest in our people and our cultures to create positive experiences and opportunities for all.

Here are some things you’ll love about working with us:

- 100+ years of caring

Our people find comfort and pride in our long history of supporting people and they value the career security and stability that history entails. But there’s also so much opportunity to build on all that’s gone before, to grow your impact, and to gain experience that’s hard to find elsewhere.
- A team of 10,000 hearts

A career in health and human services isn’t always easy, and it takes true heart. Here, you’ll join a team of over 10,000 dedicated people who carry on and support each other, whatever comes their way.
- Countless moments and lives

We offer an incredibly diverse range of services. By enabling those who support our patients, clients and residents, you’ll never be far from the impact we have. Because at Mercy Health, every moment you spend here truly matters.
- And so much more to come.

We’re on a journey to keep growing our organisation and impact for the next 100 years. We have the leadership, the scale, the heart and the vision for the future. Just imagine what we can achieve together.

You’ll also enjoy a range of other benefits:

- Find a better balance with flexible working hours, the opportunity to work close to home, and the option to purchase additional leave when you need it.
- Receive ongoing support from our dedicated service team.
- Grow your impact and career with learning, development and progression opportunities.
- Make the most of your pay with our generous salary packaging options.
- Save big with access to a range of retail discounts across financial, healthcare, travel and other services.
- Live, work and feel your best with our health and wellbeing programs including an Employee Assistance Program and Fitness Passport for you and your family. If you have an existing Fitness Passport, you can easily transfer it to Mercy Health.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
- We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture._
- We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present._