Collection Officer

**COLLECTION OFFICER**

**ABOUT THE ROLE**:

- An opportunity exists for an experienced Collections Officer to join our dynamic Billings & Receivables team, based at Werribee Mercy Hospital. The Collections Officer is responsible for the collections of outstanding debtors across multiple systems and sites with professionalism and accuracy. They are required to:

- maintain and understand the relevant government guidelines and legislations relating to billing functions and requirements
- contribute to continuous improvement opportunities to mitigate risks and improve work processes
- provide support, guidance and education in relation to billing functions at WMH
- work closely with the Patient Finance Liaison Officer, Billing Officers and Revenue Manager
- 48 hours per fortnight
- HS2 classification

**ABOUT YOU**:

- To be successful in the role you will:_
- Have previous (hospital) Collections Officer experience or experience within a similar health industry role (essential)
- Be self-motivated and willing to contribute to continuous improvement opportunities
- Demonstrate the ability to promote and support change; educate and influence others
- Have the ability to perform a wide range of administrative tasks with attention to detail and accuracy
- Be proficient with Microsoft Office and data entry (essential)
- Demonstrate the ability to promote a professional and caring image in line with the Mercy values

**ABOUT US**:

- Werribee Mercy Hospital is a General Public Hospital located in the rapidly growing Western suburbs of Melbourne. Our services include surgical, medical, maternity, newborn, renal dialysis, emergency, mental health, rehabilitation, aged and palliative care. The hospital has recently undergone significant expansion with the opening or our new intensive care unit, additional operating theatres and the opening of two new wards, taking the total number of beds to 298. Join us now and be part of our team as we expand to serve our community.
- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Andrea Ryan, Manager Patient Services
- Ph:03 8754 3227

Andrea Ryan

8754 3227