Teacher Engagement

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Institute of Teaching

**Salary**: $74,799 - $82,811

Occupation: Customer Service/Call Centre

Reference: VG/1838102

The Victorian Institute of Teaching (VIT) is an independent statutory authority, whose primary function is to regulate members of the teaching profession.

**About us**

The VIT’s vision is to ensure that Victorian learners have the best teachers. All our work focusses on raising the quality of teaching, and providing for the safety and wellbeing of children and young people.

We are committed to building an inclusive workforce where the full potential of all employees is reached and our differences are embraced. The VIT supports and enables employees to work safely in a discrimination-free environment and enjoy equal opportunities.

By joining the team at VIT, you will work within a friendly, high-performance culture with a focus on people and their development.

Benefits include
- flexible working arrangements
- consultative leadership team who cares about staff, and actively supports career and professional development
- positive and active social culture
- access to a wide variety of leave options and salary packaging arrangements
- strong commitment to equity, including through a comprehensive Gender Equity Action plan
- mental health and wellbeing initiatives
- Employee Assistance Program (EAP)
- ’A grade’ office building with 4.5-star energy rating and modern end-of-trip facilities - only minutes from Southern Cross station.

Be part of a workforce who share VIT’s vision and are committed to contributing to the safety and wellbeing of children and young people.

**Salary range $74,799 - $82,811 per annum plus statutory super**

**We're looking for two ongoing Teacher Engagement and Registration Officers and one 2-year fixed-term Teacher Engagement and Registration Officer to join our team.**

Do you thrive on providing excellent customer service? Do you enjoy working within a collaborative environment where no day is the same?

If you fit this profile, then you could join the dynamic Teacher Engagement and Registration Branch at VIT with an exciting and challenging mandate to enable quality teaching and provide for the safety and wellbeing of children and young people.

The Teacher Engagement and Registration Officer role offers an outstanding career opportunity for a professional who is passionate about using their expertise to support VIT in its regulation of Victorian teachers.

Be part of a forward-thinking, risk-based regulator where ideas and opinions are valued.

**About the role**

Contact centre work may be undertaken under a scheduled roster model.

Key accountabilities include:

- identifying and proposing workable solutions to problems
- initiating improvements to process delivery in the Branch
- effectively utilising existing systems to capture and record registration activities, and contribute to the development of VIT business systems.

**About you**
- demonstrated problem solving skills, underpinned by sound analytical capability
- demonstrated ability to establish and maintain productive working relationships
- able to demonstrate flexibility, resilience and a strong attention to detail
- experience in a high-volume customer service environment would be highly regarded

**How to apply**

Please submit your resume and cover letter (no more than two pages) addressing the key selection criteria outlined in the attached position description.

**Recruitment and selection process**

Our recruitment and selection process is based on the public sector employment principles and will include the following overarching principles:

- our decisions will be based on merit - we will assess each applicant's skills, knowledge, attributes and qualifications objectively against the key selection criteria
- we will be fair, reasonable and equitable - we will provide equal employment opportunities
- we will be objective
- we will comply with our privacy obligations during the recruitment and selection process.

During the recruitment and selection process, shortlisted applicants may be asked to submit to various assessment tools and pre-employment screenings. This may include consent to conduct a nationally coordinated criminal history check.

The VIT is committed to providing and maintaining a safe working environment for its employees and stakeholders. We require all employees to comply with VIT's vaccination policy.

**Applications close: 11:59pm, 15 January 2025