Community Relations Lead Planning

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe this every single day. It's why our people are so passionate about what we do and how we do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:
Aligned to Urban Utilities’ corporate strategy and core operations, the People and External Relations group is a key enabling function in our business, responsible for driving performance and achievement of the organisation’s objectives through the delivery of effective engagement, partnerships and relationships with our people and key external stakeholders.

We currently have an exciting, 6 month fixed term opportunity to join and lead the Community Relations, Planning team, partnering closely with our Infrastructure Planning & Delivery Group. In this role you will identify and support the delivery of quality community engagement and communication activities, ensuring all requirements are met for high visibility projects. You will work closely with the Community Relations Lead, Operations and lead a small team to plan and deliver the Community Relations Planning Program of Works. With working knowledge of IAP2 best practice, you will develop and deliver tactical, proactive and emergent communications and informative content for customers, community and stakeholders across a variety of traditional and digital engagement channels.

Your key responsibilities will include:
- Through open and collaborative engagement, build effective relationships with a with a broad range of stakeholder groups to support Integrated Planning & Operations and Maintenance activity.- Lead and motivate a small team, communicating goals that align to strategy and addressing emerging risks and challenges- Develop and implement Project Community Engagement Plans and communications using IAP2 methodology- Utilise your expertise and excellence in communications to input into the development of Project Community Relations Plans, ensuring the delivery of high-quality community engagement and communications.

About you:
If you’re passionate about what you do and are ready to join an organisation that has a genuine impact on the communities we serve, we’d love to hear from you. Ideally you will have:
- Tertiary qualifications in Business, Communications and/or other relevant discipline/s.- Leadership experience in a similar role, with the ability to plan and manage resources to deliver objectives- Demonstrated experience managing customer and community relationships and engagement- Practical experience in implementing IAP2 principles and practices- Significant experience engaging with numerous stakeholders in infrastructure and maintenance- Proven experience influencing senior stakeholders and building effective working relationships.- Highly developed, professional communication, negotiation and interpersonal skills, with the ability to engage and appreciate the value in diverse perspectives and requirements.

Why Urban Utilities?

At Urban Utilities, the work we do is more than just about the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at

WORK180

Here’s just a sample of the benefits we offer our team:
- Generous leave benefits- 18 weeks of paid parental leave, 15 days personal leave- Proactive wellbeing days, and an additional day of leave each year to connect with friends and family- Corporate discounts across Health insurance, technology and more- Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you

At the core of our work lies genuine CARE: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way. HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

How to apply

Visit our website to learn more about us at

Please note, applicants will be required to undergo pre-employment & background checks as part of the recruitment process for th