Research Systems Support Specialist

**Job no**: 531921
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Information Technology, Library
- Employment Type: Full Time Ongoing
- Remuneration: $100,354 + 17% superannuation + leave loading
- Location: Kensington UNSW Campus

**About UNSW**

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

**Why Your Role Matters**

This role is based in the UNSW Library Scholarly Communications and Repositories unit (SCR). SCR provides a range of services to assist academic staff and postgraduate researchers to manage research resources. This includes research data and dataset management, development and support services for managing and sharing information assets, and the management of scholarly outputs through an institutional repository. SCR participates in e-research projects and services supporting research data management needs of the University.

The Research Support System Specialist is responsible for maintaining (monitoring, reporting, enhancing, upgrading, and testing) library systems and digital tools to make research produced at UNSW discoverable globally. The role of Research Systems Support Specialist reports to the Technical Lead, Research and has no direct reports.

**Main responsibilities Summary**
- Work collaboratively and creatively with Library colleagues and other areas of the University to contribute to the implementation, maintenance, troubleshooting and upgrade of systems, services and digital tools to enable researchers to manage their research outputs, including publications, datasets and creative works, and make them openly accessible
- Liaise with vendors and user communities to communicate requirements and resolve issues
- Undertake documentation, analysis and testing of library research support systems, including the institutional repository and publication management system/CRIS, and integrations with external data and discovery services
- Contribute to the development and maintenance of metadata taxonomies, schemas and techniques to improve the discovery and re-use of UNSW’s research outputs including publications, datasets and creative works
- Contribute to reviewing research outputs including publications, datasets and creative works for publications to the UNSW institutional repository and other repositories.

**Who You Are**

You hold a degree from a higher education institution or possess an equivalent level of knowledge gained through a combination of education, training, and/or experience. You have strong numeracy and analytical skills, with a proven ability to work accurately and maintain a high level of attention to detail. You are adept at troubleshooting and understand the use of scripts and harvesting to extract and manipulate data from a variety of sources. Your strong communication skills enable you to document procedures and workflows effectively, understand business requirements, and communicate technical concepts to non-technical audiences. An understanding of library-related systems, services, and requirements, including metadata schemas (e.g., MODS, Dublin Core), standards, workflows, resource description, and persistent identifiers would be well regarded.

**Benefits and Culture**: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

- Access to up to 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over the end of the year period
- Discounts and entitlements (retail, education, fitness)
- Outline you experience and qualifications that make you suitable for the role, highlighting your strong numeracy, analytical skills, and understanding of REST API and HTTP protocol.
- Outline your experience working with vendors and cloud-based systems including escalating issues and how you ensure that critical issues are addressed
- Describe your knowledge and experience working with persistent identifiers. Provide examples from your knowledge or work experience.

**Applications close: 6 June 2025 7PM**

Applications cannot be accepted if sent directly to the contact listed
- UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with