
Consultant, Commercial Claims
1 week ago
**The Role**
We currently have a Full-Time Permanent opportunity available for a Claims Consultant role to join our WFI SME & Agri Team. The primary purpose of the Claims Consultant role is to aid customers calling in regarding lodging claims, managing claims for their business/farm and domestic property, and providing customers with updates on their claim.
**Start date; Immediate Start. **Full time permanent role, Monday - Friday, 8.30am - 5.00pm.
**Key Responsibilities**:
- Accurately lodge and record customer claims
- Provide an effortless claims and customer experience for our customers measured through customer survey results, verbatim feedback, and Quality Listening.
- Deliver performance against business Key Performance Indicators.
- Decision making - Researching, analysing and investigating information provided by our customers and supplier network to validate and assess property insurance claims. Liaising with suppliers and repairers to ensure replacements and work are carried out in a timely manner
- Processing - Managing the settlement of claims and ensuring individual and team work lists are maintained up to date. Clear and concise records are to be kept of every interaction with our customers.
- Demonstrate IAG Mindset, Values and Behaviors.
**Skills & Experience**
- Proven customer service experience.
- Previous experience in insurance is desirable but not essential.
- Demonstrate sound computer and literacy skills.
- Well-developed interpersonal and communication skills.
- Ability to build rapport and establish relationships.
- Ability to prioritise and manage time effectively.
- Ability to work autonomously in a work from home environment.
**About Us**
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.
As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.
**Ready for anything? Let’s talk.**
IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.
-
Motor Claims Consultant
1 week ago
Adelaide, Australia HAYLO People Full timeThrive in a supportive and inclusive environment with opportunities for growth - Enjoy the flexibility of working from home up to 3 days a week - Receive a seamless onboarding and training process to start your career Our client is a large insurance organisation experiencing continued expansion within its commercial motor claims department, renowned for its...
-
Motor Claims Consultant
1 week ago
Adelaide CBD, Australia Gallagher Full timeAbout Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...
-
Claims Consultant
7 days ago
Adelaide, South Australia NTI Ltd Full time $90,000 - $120,000 per yearWe're looking to bring on a Claims Consultant to provide exceptional service to our customers in their time of need.What is involved?You'll listen to understand our customer's unique needs and manage claims through their broker to get our clients back on the road as quickly as possible after an accidentYou'll be the main point of call for our customers on...
-
Claims Consultant
1 day ago
Adelaide CBD, Australia Marsh Full timeThe purpose of this role is to provide superior and professional claims service to **Echelon Claim Services Customers and Stakeholders**, whilst utilising the services of external providers (Repairers, Assessors, and Legal representatives). Servicing General claims (for motor, property, etc). **What is in it for you?** - Leading training and development...
-
Ctp Claims Consultant
3 days ago
Adelaide CBD, Australia Insurance Australia Group Full time**The Role** Working within IAG, Australia’s largest general insurance organisation, the opportunity has arisen for an experienced CTP Claims Consultant to join this high energy office based in Adelaide CBD for a permanent position. This role is responsible for the management and delivery of Personal Injury Claims outcomes by undertaking a holistic,...
-
Claims Consultant
1 week ago
Greater Adelaide SA, Australia Westpac Group Full timeCreate your best future and join Westpac as an Claims Consultant **What’s the role?** - The primary purpose of this role is to effectively and efficiently manage workers compensation claims in line with relevant legislation, compliance standards and self-insurance licence conditions - The role sits within the Employee Care Team, HR Services. Claims...
-
Claims Consultant
1 week ago
Greater Adelaide SA, Australia IAG New Zealand Full timeCreate impact as a **Claims Consultant** Join the largest insurance group in Australia and New Zealand. For over 165 years, **CGU **has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation...
-
Claims Service Consultant Level 2
1 week ago
Adelaide CBD, Australia Allianz Australia Full timeAt Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...
-
Claims Consultant
3 days ago
Adelaide, Australia Allianz Australia Full time**Claims Consultant - Club Marine | Multiple locations (QLD, WA, NSW, SA)** - **Full-time permanent opportunity with great staff benefits**: - **Hybrid and Flexible working arrangements** Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. When you work at Allianz,...
-
Claims Consultant
1 week ago
Adelaide, Australia Marsh Full timeWe are seeking a talented individual to join our **Echelon**Claims**team at **Marsh**. This role will be based in our **Adelaide**office. This is a hybrid role that has a requirement of working at least three days a week in the office. The Claims Consultant will provide superior and professional claims service to Echelon Claim Services Customers and...